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Mariegregg65
Beginner

on ‎02-04-2021 0h11

707 Views
Message 1 of 4

IP camera

Hello 

Ive upgraded to halo and I cant get my ENER-J smart camera to connect to it ..any ideas ? 

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3 REPLIES 3
licquorice
Distinguished Sage
Distinguished Sage

‎02-04-2021 8h39 - edited ‎02-04-2021 8h40

686 Views
Message 2 of 4

Re: IP camera

Halo isn't a technology, it's a benefits package add on. What technology have you upgraded from and to? Have you got a new hub, did you remember to turn off Smart Setup? Turn off the 5Ghz wireless and once the camera has connected turn it back on again.

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Mariegregg65
Beginner

on ‎02-04-2021 8h54

677 Views
Message 3 of 4

Re: IP camera

Yes I've got a new hub .not sure what my old1 was tbh .how do I turn the 5g off ? My son set it up for me so as for the smart set up being turned off I haven't a clue sorry .

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licquorice
Distinguished Sage
Distinguished Sage

on ‎02-04-2021 9h07

661 Views
Message 4 of 4

Re: IP camera

Put 192.168.1.254 in your browser address bar to access the hub manager. Smart setup is on the front page. If turning that off doesn't work, go to Advanced settings and then wireless to turn off 5Ghz

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