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milleniumaire
Contributor
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Message 71 of 106

Re: Home Hub will not connet to VPN

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Hi nala1957nala,

 

I was able to work around the issue with my old Cisco VPN software by creating a copy of the connection and using TCP, instead of UDP as the transport method.  See earlier posting in this topic.

 

Others on later versions of the Cisco VPN software (Anywhere I think it's called) don't appear to be able to do this, although this may depend on how your company have configured VPN.  It may be worthwhile asking one of your company techies to determine if you can use TCP for your VPN connection, rather than UDP.  It is the UDP type messages that are being affected by the BT network.

 

So far, a number of people have reported issues occurring since last Tuesday, but there has been NO confirmation from BT that anything has changed, or even that there is an issue and therefore no statement that the issue will be fixed.  We are just waiting in the hope it will be resolved.

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milleniumaire
Contributor
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Message 72 of 106

Re: Home Hub will not connet to VPN

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Out of interest, which area of the country do you live in?

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Moderator
Moderator
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Message 73 of 106

Re: Home Hub will not connet to VPN

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Hi guys,

 

Thanks all for posting. I’ve moved some other threads onto this one to keep it all in the same place, sorry if it looks a bit messy. If you haven’t already done so please email over the following details and we’ll investigate this for you.

 

The model of your BT Home Hub and version (type A or B)

Hub Serial Number-

Employer-

VPN Client-

Telephone number-

 

 

You’ll get the contact link in my profile.

 

Cheers

 

David

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DF11
Contributor
722 Views
Message 74 of 106

Re: Incoming Messages Being Blocked on Infinity - Affects VPN and Games Consoles

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Hi David.

 

I've emailed you my details, i'm happy to provide any other required information if need be. Hopefully you guys can get to the bottom of this. 

 

Gracias.

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MarkG33
Aspiring Expert
716 Views
Message 75 of 106

Re: Incoming Messages Being Blocked on Infinity - Affects VPN and Games Consoles

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Hey David

My details also sent.
*This is my signature...it's a bit boring*
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spluff
Expert
690 Views
Message 76 of 106

Re: Incoming Messages Being Blocked on Infinity - Affects VPN and Games Consoles

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This is not just affecting VPN its also affecting PS4 defragmentation ....
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spluff
Expert
684 Views
Message 77 of 106

Re: Incoming Messages Being Blocked on Infinity - Affects VPN and Games Consoles

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also cant see how to contact you in your profile
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MarkG33
Aspiring Expert
664 Views
Message 78 of 106

Re: Incoming Messages Being Blocked on Infinity - Affects VPN and Games Consoles

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I think when the vpn thing is fixed our consoles will be too along with them.

My PS3, PS4, Xbox 360, Xbox One and PlayStation Vita are all affected with this. 

*This is my signature...it's a bit boring*
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milleniumaire
Contributor
660 Views
Message 79 of 106

Re: Incoming Messages Being Blocked on Infinity - Affects VPN and Games Consoles

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spluff,

 

While viewing David's profile, just under the "About" paragraph, there's a link:

 

**Click here to contact the mods

 

Clicking the link displays a contact BT page. 

 

You could also ask David a question about Thin Lizzy Smiley LOL

spluff
Expert
634 Views
Message 80 of 106

Re: Incoming Messages Being Blocked on Infinity - Affects VPN and Games Consoles

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I don't get that

I click DavidM name and I get loads of bumf about posts etc but no ABOUT and no click here to contact mods 😕
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