Hi I’ll try and keep this short...please please can someone help! New line in house when I moved in June. Was working fine. The following are connected by Wi-fi; 2x echo dots, sky Q box, iPhone when I’m in house, & firestick. Overnight the Wi-fi signal showed high/excellent, devices all connected but said they weren’t.
I have router plugged into main incoming socket. No extensions in house.
Tried neighbour devices and same issue so know it’s not me. Engineer also tried and realised I wasn’t imagining it.
3 engineers later another due Tuesday, I’ve established unplugging sky q enabled Wi-fi signal to be shown on devices - but internet doesn’t work.
No one can find the issue or resolution.
It’s as if the Wi-fi is overloaded.
Engineer said my speeds are ‘epic’. They can’t find issue.
I am not technical at all. So any advice please explain in simple terms.
I have no boosters etc. Everything is straight forward. I’ve moved from a stone terrace house to a semi and never had issues before.
I’ve had three new hubs. Same issue and light remains blue on them.
I’m at wits end. And this is all before l even set up my laptop which I now need to use.
can you post hub stats advanced settings then technical log information
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