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wads125
Beginner
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Message 1 of 2

Internet Cuts Out (Phone Issue)

Hi,

Internet has always been a bit dodgy but it is currently cutting out when the phone rings (has done this in the past but appears to have started again recently). I have also noted the phone lines can be noisy during phone calls as well as testing 17070. 

From looking online I have seen that Panasonic phones can mess up the broadband signal which we have - although the router and phones aren't directly next to each other.

I have a Smart Router Type A and we do have Sonos speakers around the house if that makes any difference. 

Any help would be great as an incoming phone call means I disconnect from Xbox so therefore doing horrific things to my serotonin levels.

Thanks!

 

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imjolly
Distinguished Sage
Distinguished Sage
595 Views
Message 2 of 2

Re: Internet Cuts Out (Phone Issue)

if you get noise on quiet line test when using the test socket then you need to report a phone fault to 151

quiet line test with corded phone should be silent



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