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LeftyLooper
Newbie
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Message 1 of 2

Internet Routing issues

I've been having a problem at home for a couple of months with access to the www.ashtonpark.net website. Any machine I use at home fails to connect to this website when also connected to my home network (wifi or cabled).

 

During the period of this problem I have had my Home-Hub3 replaced with a Home-Hub5. Tried it again last night, but no joy.

 

I've tried accessing the site using my phone using mobile data and it was successful. Interestingly I then connected my laptop to the BT Wifi with Fon hotspot on my router and once authenticated I was able to connect to the site. Connecting back into my private hotspot it then failed again. I've temporarilly updated the IPv4 protocol properties to use Google's public DNS servers (8.8.8.8 & 8.8.4.4 with the website name being correctly resolved to its IP address) and still not able to connect, so that should eliminate DNS as a cause.

 

The www.ashtonpark.net IP address is 195.246.108.186.

 

This looks similar to a number of other routing problems experienced by BT Broadband/Infinity customers, but no info on root cause of others as they are resolved. I'm posting here in the hope this will be looked at and investigated or someone can point me at an alternate way of alerting BT to the problem.

 

Unfortunately my wife works at the school who's website it is that's proving problematic, and she occasionally needs to work from home, which is proving challenging.

 

Any help will be very much appreciated.

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Internet Routing issues

No problem in accessing that website from here. ADSL connection.

 

Have you tried tracing the route? I only get a final reply from hop 16, but that does not mean its not working, as it probably routes into a private network.

 

 

C:\Documents and Settings\Keith>tracert www.ashtonpark.net

Tracing route to www.ashtonpark.net [195.246.108.186]
over a maximum of 30 hops:

  1    42 ms    99 ms    99 ms  api.home [192.168.1.254]
  2    23 ms    23 ms    23 ms  217.32.141.1
  3    24 ms    24 ms    25 ms  217.32.140.206
  4    27 ms    26 ms    26 ms  host109-159-245-10.range109-159.btcentralplus.com [109.159.245.10]
  5    26 ms    26 ms    27 ms  31.55.164.183
  6    27 ms    27 ms    27 ms  31.55.164.107
  7    27 ms    26 ms    26 ms  109.159.248.121
  8    35 ms    32 ms    31 ms  core1-te-0-13-0-4.ilford.ukcore.bt.net [109.159.248.136]
  9    31 ms    31 ms    32 ms  peer3-te0-1-0-0.telehouse.ukcore.bt.net [109.159.254.50]
 10    31 ms    32 ms    31 ms  195.99.125.18
 11    31 ms    31 ms    31 ms  ae0.londtn-sbr1.ja.net [146.97.35.109]
 12    31 ms    57 ms    32 ms  ae29.londtw-sbr1.ja.net [146.97.33.9]
 13    31 ms    31 ms    31 ms  ae30.londpg-sbr1.ja.net [146.97.33.5]
 14    34 ms    34 ms    34 ms  ae0.briswe-rbr1.ja.net [146.97.37.202]
 15    34 ms    34 ms    80 ms  xe-1-0-0.brisub-rbr1.ja.net [146.97.67.33]
 16    34 ms    34 ms    34 ms  146.97.144.82
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.

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