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user85uk
Aspiring Contributor
422 Views
Message 1 of 6

Internet hangs, WiFi stable

Hi All, 

Hope you're all well. 

My Smart Hub router is causing a WiFi issue where the Internet hangs and stops working, even though the WiFi signal strength is on full bars.. I have to turn WiFi off and on again for the Internet to work.

Happens on multiple devices / phones.

I would be grateful if someone knows why this issue occurs. Tried changing channels, rebooting router, still hasn't fixed it.

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5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Internet hangs, WiFi stable

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user85uk
Aspiring Contributor
407 Views
Message 3 of 6

Re: Internet hangs, WiFi stable

I am grateful for your response @Keith_Beddoe .

BT sent me a new Smart Hub so that's probably better than a factory reset and smart setup is already turned off.

Any other ideas? 

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imjolly
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Message 4 of 6

Re: Internet hangs, WiFi stable

Did you try changing wireless mode in hub from default 1 to either 2 or 3?



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user85uk
Aspiring Contributor
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Message 5 of 6

Re: Internet hangs, WiFi stable

@imjolly that's literally the last thing I have tried. Takes a couple of days to see if the problem reoccurs. I'm hoping not.

What is the mode setting and why would it affect the issue I'm having? 

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user85uk
Aspiring Contributor
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Message 6 of 6

Re: Internet hangs, WiFi stable

@imjolly same issue again this morning after changing mode from 1 to 2.

Would you have any other suggestions? Even BT engineers don't seem to know the issue.

Thanks in advance

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