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Owain
Beginner
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Message 1 of 1

Internet is Disconnecting at Random intervals

Over the past 3 weeks the router has been disconnecting at random intervals from the internet, I first thought this may have been an issue with the HH5, got a third party Modem/router this did not work. Then i rang BT after test and a fair ammount of discussion they sent an engineer out to look at the line which he then tested and updated, improving speeds although the main issue of the random disconnects is still persisting I have left the Modems log below for anyone who could help.

Jun 1 14:29:17 daemon notice syslog: send_disc - 469 - Sent packet - Code: 0xa7 ...
Jun 1 14:29:17 daemon notice syslog: std_init_disc - 115 - ...
Jun 1 14:29:17 daemon notice syslog: std_init_disc - 131 - pppoe: Sending PADI ...
Jun 1 14:29:17 daemon notice syslog: std_init_disc - 148 - going to send_disc...
Jun 1 14:29:17 daemon notice syslog: send_disc - 469 - Sent packet - Code: 0x9 ...
Jun 1 14:29:17 daemon notice syslog: session_connect - 664 - ================================...
Jun 1 14:29:17 daemon notice syslog: session_connect - 668 - retransmits = 0, retries = 8...
Jun 1 14:29:19 daemon notice syslog: session_connect - 714 - going to send_disc...
Jun 1 14:29:19 daemon notice syslog: send_disc - 469 - Sent packet - Code: 0x9 ...
Jun 1 14:29:19 daemon notice syslog: session_connect - 668 - retransmits = 1, retries = 8...
Jun 1 14:29:22 daemon notice syslog: session_connect - 714 - going to send_disc...
Jun 1 14:29:22 daemon notice syslog: send_disc - 469 - Sent packet - Code: 0x9 ...
Jun 1 14:29:22 daemon notice syslog: session_connect - 668 - retransmits = 2, retries = 8...
Jun 1 14:29:25 daemon notice syslog: session_connect - 714 - going to send_disc...
Jun 1 14:29:25 daemon notice syslog: send_disc - 469 - Sent packet - Code: 0x9 ...
Jun 1 14:29:25 daemon notice syslog: session_connect - 668 - retransmits = 3, retries = 8...
Jun 1 14:29:28 daemon notice syslog: session_connect - 714 - going to send_disc...
Jun 1 14:29:28 daemon notice syslog: send_disc - 469 - Sent packet - Code: 0x9 ...
Jun 1 14:29:28 daemon notice syslog: session_connect - 668 - retransmits = 4, retries = 8...
Jun 1 14:29:31 daemon notice syslog: session_connect - 714 - going to send_disc...
Jun 1 14:29:31 daemon notice syslog: send_disc - 469 - Sent packet - Code: 0x9 ...
Jun 1 14:29:31 daemon notice syslog: session_connect - 668 - retransmits = 5, retries = 8...
Jun 1 14:29:34 daemon notice syslog: session_connect - 714 - going to send_disc...
Jun 1 14:29:34 daemon notice syslog: send_disc - 469 - Sent packet - Code: 0x9 ...
Jun 1 14:29:34 daemon notice syslog: session_connect - 668 - retransmits = 6, retries = 8...
Jun 1 14:29:37 daemon notice syslog: session_connect - 714 - going to send_disc...
Jun 1 14:29:37 daemon notice syslog: send_disc - 469 - Sent packet - Code: 0x9 ...
Jun 1 14:29:37 daemon notice syslog: session_connect - 668 - retransmits = 7, retries = 8...
Jun 1 14:29:40 daemon notice syslog: session_connect - 714 - going to send_disc...
Jun 1 14:29:40 daemon notice syslog: send_disc - 469 - Sent packet - Code: 0x9 ...
Jun 1 14:29:40 daemon err syslog: pppd:Couldn't get channel number: Transport endpoint is not connected
Jun 1 14:29:40 daemon notice syslog: pppd:Couldn't reset tty to normal line discipline: Inappropriate ioctl for device
Jun 1 14:29:40 daemon notice syslog: pppd:Doing disconnect
Jun 1 14:29:40 daemon notice syslog: send_disc - 469 - Sent packet - Code: 0xa7 ...
Jun 1 14:29:42 kern warn kernel: dev = ptm0(0x80D44000) macAddr=60:3:47:49:56:72
Jun 1 14:29:42 kern warn kernel: Line0: VCE macAddr=0:10:FC:20:0:0, VTU-R macAddr=60:3:47:49:56:72
Jun 1 14:29:43 daemon notice syslog: PPP: Start to connect ...
Jun 1 14:29:43 daemon crit syslog: session disconnect pppoe.oldsession=20e09cdec7ee/0c5d, pppConnectCount=1
Jun 1 14:29:43 daemon notice syslog: send_disc - 469 - Sent packet - Code: 0xa7 ...
Jun 1 14:29:43 daemon notice syslog: std_init_disc - 115 - ...
Jun 1 14:29:43 daemon notice syslog: std_init_disc - 131 - pppoe: Sending PADI ...
Jun 1 14:29:43 daemon notice syslog: std_init_disc - 148 - going to send_disc...
Jun 1 14:29:43 daemon notice syslog: send_disc - 469 - Sent packet - Code: 0x9 ...
Jun 1 14:29:43 daemon notice syslog: session_connect - 664 - ================================...
Jun 1 14:29:43 daemon notice syslog: session_connect - 668 - retransmits = 0, retries = 8...
Jun 1 14:29:43 daemon notice syslog: Recv'd packet from: [ 20:e0:9c:de:c7:ee ] ....
Jun 1 14:29:43 daemon notice syslog: session_connect - 731 - ses->retransmits = 1...
Jun 1 14:29:43 daemon notice syslog: session_connect - 752 - case PADO_CODE ...
Jun 1 14:29:43 daemon crit syslog: PPP server detected.
Jun 1 14:29:43 daemon notice syslog: send_disc - 469 - Sent packet - Code: 0x19 ...
Jun 1 14:29:43 daemon notice syslog: Recv'd packet from: [ 20:e0:9c:de:c7:ee ] ....
Jun 1 14:29:43 daemon notice syslog: session_connect - 731 - ses->retransmits = 0...
Jun 1 14:29:43 daemon notice syslog: session_connect - 752 - case PADO_CODE ...
Jun 1 14:29:43 daemon notice syslog: Recv'd packet from: [ 20:e0:9c:de:c7:ee ] ....
Jun 1 14:29:43 daemon notice syslog: session_connect - 731 - ses->retransmits = 0...
Jun 1 14:29:43 daemon notice syslog: session_connect - 779 - case PADS_CODE ...
Jun 1 14:29:43 daemon crit syslog: PPP session established.
Jun 1 14:29:43 kern warn kernel: netdev path :
Jun 1 14:29:43 kern info kernel: ppp1.1 -> ptm0.1
Jun 1 14:29:43 kern info kernel: -> ptm0
Jun 1 14:29:43 daemon notice syslog: pppd:Using interface ppp1.1
Jun 1 14:29:43 daemon notice syslog: pppd:Connect: ppp1.1 <--> ptm0.1
Jun 1 14:29:44 daemon crit syslog: PPP LCP UP.
Jun 1 14:29:44 daemon notice syslog: pppd:Remote message: CHAP authentication success
Jun 1 14:29:44 daemon notice syslog: pppd:local IP address 86.143.236.170
Jun 1 14:29:44 daemon notice syslog: pppd:remote IP address 172.16.16.91
Jun 1 14:29:44 daemon notice syslog: pppd:primary DNS address 81.139.56.100
Jun 1 14:29:44 daemon notice syslog: pppd:secondary DNS address 81.139.57.100
Jun 1 14:29:44 daemon crit syslog: Received valid IP address from server. Connection UP.

Thanks

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