Internet works fine, but devices (Smart TV, Xbox, Sky Q) when connected say ‘No Internet’

[Steve2426]

Hi, first time posting here!

I am not the bill payer for my household, but I am the most technically proficient in need a bit of help!

Lockdown has been pretty challenging and has put me into gaming and lounging around a lot more. On Tuesday past we got the new BT Smart Hub 2 with one black WiFi disc under the Halo programme. 

I wasn’t here when it was connected up and now all three devices (Sony Bravia Smart TV, Xbox One and Sky Q) all have registered as having no internet connection. Bear in mind, many other devices like phones and laptops work perfectly fine with the internet (it’s great!).

I’ve done all the usual resetting of everything as you’d expect, to no avail. I managed to get the Smart TV connected by fiddling in the admin hub of the WiFi and changing the 2.4GHz channel to 11 and 5GHz to 44. But the Xbox One and Sky Q still don’t have an internet connection, despite being connected. They both claim there to be an internet issue. 
I don’t quite understand firewall stuff and port forwarding, despite seeing that as a recommendation for the Xbox. Haven’t found anything for the Sky Q.

I’m completely at a loss now!

Any help would be greatly appreciated! Thanks!

[imjolly]

did you turn of smart setup

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

[Steve2426]

Yes but it’s sadly done nothing.

[imjolly]

try turning off the 5ghz network and see if devices especially the SKYQ will connect.  if you get devices to connect then turn 5ghz back on

[Steve2426]

Just tried it, still no luck 😞

[imjolly]

try a factory reset of hub by pressing the recessed button on back and hold for 20/30 sec until light flash.  when hu reboots then turn off smart setup as before then see if devices can connect - manually not using WPS

[Steve2426]

No luck. Sky Q says there’s a problem with the broadband. Broadband works fine though on mobile devices