+ adding to the reply to Stew
If you've benefited form the full guarantee:
Smart Hub 2
3x Wi-Fi Discs
Video Call / Engineers
£20
If you've not got wi-fi around your home (... as per last post! so far this hasn't been the case) - you can stay on the Complete Wi-Fi bundle benefitting from the additional service / wi-fi coverage support and 3x Wi-Fi discs. Or, you can move back to your prevoius plan and send back the Wi-Fi discs (we wouldnt want this to be the case - we want everyone in the UK to have awesome wi-fi!)
| Devices expert | LukeB | |
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Hi Stew
Re: rented - I get why you may use that term - but, we're offering so much more than kit.
We'll get Wi-Fi to every room - and that's what we're offering as service and is our commitment to our customers - App, Advisor Wi-Fi help & diagnostics, Video Call support and Engineers - that's why it's a service not rented. I get it's a small point.
We'll probably have to agree to dissagree 😉 but, personally I'm really passionate about the extra personal service we're providing and it's a key part of what we're offering.
| Devices expert | LukeB | |
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Hi stereohaven
There's some info online about the Smart Hub 2 here - https://www.productsandservices.bt.com/broadband/smart-hub/?s_cid=con_FURL_smarthub
The big differences are:
1) It works with Complete Wi-Fi - to get wi-fi in every room guaranteed
2) It works with every broadband techonlogy - ADSL / VDSL / G.Fast / FTTP - removing the techieness. It works with Broadband / Fibre & all Ultrafast tech.
3) It's also got some new voice tech in it / Dect - one for the future
4) you can use the MyBT app to optimise your home Wi-Fi setup, see what kits online and make some tweaks
5) It continues to deliver a more powerful wi-fi signal than any other provider in the UK - this also helps with Compelte Wi-Fi as it means you can locate your first Wi-Fi disc further away from the hub getting wi-fi to even more places.
@stereohavenwrote:Is there any additional info on the Smart Hub 2? The sales blurb says:
"It's our smartest hub yet and is future-proofed to deliver fast speeds throughout the home."
How is it the smartest hub yet? What makes it future proofed?
| Devices expert | LukeB | |
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Hi @ishamm
Thanks for your post!
Can you send us over your details and we'll look into this for you? Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.
Cheers,
Robbie
| Community Moderator | RobbieMac | |
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It's something I do @ home - I'll log them into the BT Wi-Fi network if needed - without saving details on their kit!
| Devices expert | LukeB | |
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