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Distinguished Sage
Distinguished Sage
1,145 Views
Message 101 of 340

Re: Introducing Complete Wi-Fi from BT

@ChrisB

I think you may be talking about a different product. This is a new product marketed by BT. Its not the Whole Home system as described here https://www.shop.bt.com/learnmore/bt-branded-products-and-services/bt-whole-home-wi-fi/

whole home disk.jpg

 

This is the product being discussed on this thread https://www.productsandservices.bt.com/broadband/complete-wifi

complete wifi disk.jpg

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ChrisB
Expert
1,107 Views
Message 102 of 340

Re: Introducing Complete Wi-Fi from BT

No, I was responding to LukeBuxton who, to quote said "that's a lot better than going to the high street and paying £300+ for the hardware." He was over egging why Complete Wifi is a better deal than just buying hardware.

Currently I use a Homehub5b and have an ethernet wired Access Point (D-Link DAP2660) that gives fair, but not complete, coverage over the house, but, of course, it isn't a mesh solution.

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BT Devices Expert
BT Devices Expert
1,089 Views
Message 103 of 340

Re: Introducing Complete Wi-Fi from BT

Hi @ChrisB - fair point, clearly too possitive coming back into work on a Monday!  And, rushing comments on here as well as doing the day job.  It is a good product and I'm proud of the team that managed to bring it to market at the prices it's available for (... appreciate that was a bit controvertial given the chat over the weekend).

The feedback has been fed into the teams - updates will be coming over the coming weeks - we're optimising lots at the moment.

Cheers

Luke

Community ModeratorLukeB
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I am a BT Employee and an expert on BT Devices queries. I am here volunteering my own time to give advice, and help where I can with BT device queries. Go here for more info.
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Oemoore64
Aspiring Contributor
991 Views
Message 104 of 340

Re: Introducing Complete Wi-Fi from BT

Been waiting a week for an order to be processed to get an additional disk, wanted two but you can only get one at a time.
Order can't be processed because due to a bug in the ordering system it sends out the initial order but doesn't flag it as delivered.
On setup it showed what I know in that it struggles passing the signal in houses with an extention, I'm unfortunately renting a double extension with the phone line coming into one of them.
Disk upstairs works well and even serves the room beside the extension hosting the smart hub 2!
Have spoken with BT four times trying to get the additional disk(S) without any luck, latest csr was best and actually gave me a case number, but couldn't process the order, saying I may have to wait at least 48 hours more for it to be picked up by the support team who can deal with it.
To the service itself, would be good if the hostnames entered into hub were shared with the app.
Upstairs reception much better and removing the access point is great.
The disk is not wall mountable due to the supply cable not having the same angled connection as the hub, think you got the specs the wrong way round.
Struggles sending a signal through solid walls, I have a double extension and work from home within the second one.
Access control not available via the app.
Still only dual band.
Did I mention I'm still waiting for a second/third disk.
Need to change channels so as to reduce interference with sky q.
But generally it may save me deploying the linksys velop I acquired the day before you released the service, if I can get the additional disks I require.
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BT Devices Expert
BT Devices Expert
903 Views
Message 105 of 340

Re: Introducing Complete Wi-Fi from BT

Hi @Oemoore64 - one of my team will be in touch.  We'll make sure the extra disc is on it's way.  We shoudl be sending them out to you on the same day and delivery normally next day or day after  - I'll make sure that's the case.

The logic for only sending 1 extra disc at a time is because ideally you want fewer, better placed devices to get the best connection.  But, if your home does have multiple extensions with double brick walls - likely you may need more - but this is will be a rare situation.

The guys will ensure you're sorted asap.

Thanks for sharing your expeirence.

Luke

Community ModeratorLukeB
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I am a BT Employee and an expert on BT Devices queries. I am here volunteering my own time to give advice, and help where I can with BT device queries. Go here for more info.
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Moderator
Moderator
884 Views
Message 106 of 340

Re: Introducing Complete Wi-Fi from BT

Hi @Oemoore64,

I'm sorry for all of the problems you've experienced with this.

As @LukeBuxton says we are going to look into this for you. I need your account/contact details to do so. I've made our contact link available to you. Can you please complete it for me? To get in touch with us, click on my user name, view profile, and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

Community ModeratorDannyS
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Oemoore64
Aspiring Contributor
868 Views
Message 107 of 340

Re: Introducing Complete Wi-Fi from BT

I have today received a 2nd disk that is not tied to any order, I guess as a workaround to the bug in the system.
I will message my details so you can see what has happened.
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Community Manager
Community Manager
833 Views
Message 108 of 340

Re: Introducing Complete Wi-Fi from BT

Thanks @Oemoore64,

I am really sorry for all the hassle, I am glad you have now received the second disk :smileyhappy:

Yes, please still send your details so we can take a peek to see what went wrong.

Cheers

Sean

Community ManagerSeanD
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Oemoore64
Aspiring Contributor
828 Views
Message 109 of 340

Re: Introducing Complete Wi-Fi from BT

Sent
Gadgyt
Aspiring Contributor
736 Views
Message 110 of 340

Re: Introducing Complete Wi-Fi from BT

Despite the disc having a wall fixing point at the top, I also find that the placement of the power lead into the disc has not been thought through, pushing the disc away from the wall at a funny angle and making it look terrible. By utilising the ability to wall mount the disc it would have given more options for siting the disc which would provide better coverage, at present the disk has to be placed on a flat surface which could be in a less than optimal location. This could be improved by having the power plug angled as it is on the router though not ideal. Another option would be to supply a bracket that could replace the little feet and allow the disc to hang upside down.

I have a BT freeview box connected via an ethernet cable from the disc as I needed the socket to power the disc so had to remove an extender, the freeview box is working fine.

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