Before I order this is anyone able to definitively confirm if I can have one UHD youview box connected directly to the hub and an additional youview box connected to the complete Wi-Fi disc’s Ethernet port as I’ve read and been told conflicting information. Obviously I don’t want to spend another £100, if it’s not going to work for what I intend.
I don't know about Complete Wi-Fi but from this forum there seems to be plenty of people connecting TV boxes to BT's whole home wi-fi discs or other wireless solutions.
Only thing is that connecting Youview box wirelessly is not "officially" supported by BT - only Ethernet to Home Hub and Powerline are. So if you ask them I guess they'll say no. But there's plenty of evidence that it works for many people.
My only other gripe is that it wouldn't allow me to change the wifi password to my own password. It was a 10 digit code containing both numbers and letters and wasn't a word. It did flag it as not strong however said did I wish to proceed, which I did. Regardless despite it showing as saved, each time I logged out and back in the original password remained.
See https://community.bt.com/t5/BT-Devices/Smart-Hub-2-Changing-the-default-WiFi-password/m-p/1914132#M7... regarding password changing
We're making a tweak to the app and firmware - at the moment if you try and immediately change the wi-fi passwrod after connecting it's doing a firmware upgrade which is why the settings won't save. We're adding in some error messages. Once that's done - changing the info works.
It was a conscious choice not to advice about the hard-wiring in the user-guide. But, that's why it's posted here. We'd seen from our customer testing that it confused some cusotmers and they left the disc plugged into the ethernet cable provided rather than optimally locating the Disc around the home (so the hub and disc were next to each other - not going to deliver Complete Wi-Fi). Hopefully this advice on the forum now helps.
Yeah makes sense. I also thought at the time that I guess most users will likely be wireless and not wired. Like I say it was minor.
It would make more sense in some ways to let the user decide how many disks they want. I'd prefer one in each main room (which already have ethernet cabling anyhow) to ensure a high speed connection, even if there was a per-disk charge.
@LukeBuxton I am having trouble with complete wi-fi under a different post. Would you mind taking a nose please?
I am at a bit of a loss as the wifi disc appears to be causing the homehub to lock up every few hours.
Hi @nostra999 - thanks for raising to me. I've seen that one of the moderators has now been in touch - I've also got in touch with Robbie and our tech team will look into it for you.
A couple of quick checks:
1) Pair the Disc with your hub (connect the two together using an ethernet cable) - the light will then turn blue
2) Leave them connected for 5-10 mins (the firmware for both devices will need to upgrade) - the light will move quickly from blue to a flashing purple (upgrading firmware) and then back to blue (firmware upgraded)
3) Then locate
Each time you factory reset the devices it'll take you back to an earlier firmware version - which may be causing a few issues as it then tries to upgrade again - but the Tech team will be able to prove out exactly what's the issue to make sure you're up and running with a stable connection.