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Heff2019
Beginner
423 Views
Message 131 of 174

Re: Introducing Complete Wi-Fi from BT

I have been using the Complete Wifi Package with 3 Discs in my house, due to poor coverage, I seem to have good coverage now compated to my outgoing Netgear Orbi solution, however the Wi-Fi perfromance is not a good in terms of speed. 

For example with the Netgear in the Master Bedroom i would get 160 - 200mbs wifi performance using a App on my iPhone 7, however with the BT solution using the same App i get between 30 and 45mbs.

I guess I should be getting much better Wi-Fi Perfromance ?? I have Fibre to the Premises and get 300Mbs + when testing via a Ethernet Cable.

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B1998
Contributor
316 Views
Message 132 of 174

Re: Introducing Complete Wi-Fi from BT


@Sammk6wrote:
Before I order this is anyone able to definitively confirm if I can have one UHD youview box connected directly to the hub and an additional youview box connected to the complete Wi-Fi disc’s Ethernet port as I’ve read and been told conflicting information. Obviously I don’t want to spend another £100, if it’s not going to work for what I intend.

I don't know about Complete Wi-Fi but from this forum there seems to be plenty of people connecting TV boxes to BT's whole home wi-fi discs or other wireless solutions.

Only thing is that connecting Youview box wirelessly is not "officially" supported by BT - only Ethernet to Home Hub and Powerline are. So if you ask them I guess they'll say no. But there's plenty of evidence that it works for many people.

BT Devices Expert
BT Devices Expert
305 Views
Message 133 of 174

Re: Introducing Complete Wi-Fi from BT

Hi

BT TV support:
This is the same as Complete Wi-Fi - at the moment - it's not a supported approach to connect BT TV. We recommend hard wiring using Ethernet.

But, there is an Ethernet port in the back of the discs to hardwire devices.

We'll update in the future if it does become a supported method.

Speeds:
Reading some of the recent threads

To improve speeds of the home network - it's worth tweaking the location of the discs to avoid thick walls / any dense material etc... between the Smart Hub 2 and Disc. Most Discs if connected using 5GHz (which is what the MyBT App setup will try and achieve) will then get >100Mbps+ Wi-Fi speeds in that room ... clearly that speed then drops off as it's repeated through other walls around your home. But, the overall network speed delivered for all devices should be strong.

Speed optimisation tweak
- If you've got a hard wired Ethernet aroudn your home
- you can use the Ethernet port on the back of the Disc to create a wired in backhaul. Again, helps with maximising overall network speed.

Hopefully these help
Cheers
Luke
BT Device ExpertLuke
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jaymorley
Contributor
268 Views
Message 134 of 174

Re: Introducing Complete Wi-Fi from BT

Received my new smart hub and disc earlier today & was pleased to see the disc had an ethernet port in order to setup as wired rather than the wireless option.


Didn't take long at all to setup and was really happy to see that I've gone from struggling to get a connection in my lounge to now having full connection. Even the Smart Hub 2 seems to have a better range than the HH6. The signal was stronger in the problem area however my daughter has a Raspberry Pi and the newer hub is showing roughly 12% stronger signal over the HH6.


I have only minor gripes at the moment. First was it wasn't actually clear you could have the disc wired. I'll always go wired if I can but on researching I didn't see this mentioned. None of the literature mentioned it, nor did the app setup. My only other gripe is that it wouldn't allow me to change the wifi password to my own password. It was a 10 digit code containing both numbers and letters and wasn't a word. It did flag it as not strong however said did I wish to proceed, which I did. Regardless despite it showing as saved, each time I logged out and back in the original password remained. Both issues are very minor in scheme of things.
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Distinguished Sage
Distinguished Sage
253 Views
Message 135 of 174

Re: Introducing Complete Wi-Fi from BT


@jaymorley wrote:
My only other gripe is that it wouldn't allow me to change the wifi password to my own password. It was a 10 digit code containing both numbers and letters and wasn't a word. It did flag it as not strong however said did I wish to proceed, which I did. Regardless despite it showing as saved, each time I logged out and back in the original password remained.

See https://community.bt.com/t5/BT-Devices/Smart-Hub-2-Changing-the-default-WiFi-password/m-p/1914132#M7... regarding password changing

-----------------------------------------------------------------------------------

Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

BT Devices Expert
BT Devices Expert
239 Views
Message 136 of 174

Re: Introducing Complete Wi-Fi from BT

Hi @jaymorley 

We're making a tweak to the app and firmware - at the moment if you try and immediately change the wi-fi passwrod after connecting it's doing a firmware upgrade which is why the settings won't save.  We're adding in some error messages.  Once that's done - changing the info works.

It was a conscious choice not to advice about the hard-wiring in the user-guide.  But, that's why it's posted here.  We'd seen from our customer testing that it confused some cusotmers and they left the disc plugged into the ethernet cable provided rather than optimally locating the Disc around the home (so the hub and disc were next to each other - not going to deliver Complete Wi-Fi).  Hopefully this advice on the forum now helps.

BT Device ExpertLuke
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Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
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Kudos”
I am a BT Employee and an expert on BT Devices queries. I am here volunteering my own time to give advice, and help where I can with BT device queries. Go here for more info.
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jaymorley
Contributor
227 Views
Message 137 of 174

Re: Introducing Complete Wi-Fi from BT

Cheers
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jaymorley
Contributor
225 Views
Message 138 of 174

Re: Introducing Complete Wi-Fi from BT

Yeah makes sense. I also thought at the time that I guess most users will likely be wireless and not wired. Like I say it was minor. 

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ralphrmartin
Contributor
146 Views
Message 139 of 174

Re: Introducing Complete Wi-Fi from BT

It would make more sense in some ways to let the user decide how many disks they want. I'd prefer one in each main room (which already have ethernet cabling anyhow) to ensure a high speed connection, even if there was a per-disk charge.

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nostra999
Contributor
112 Views
Message 140 of 174

Re: Introducing Complete Wi-Fi from BT

@LukeBuxton I am having trouble with complete wi-fi under a different post. Would you mind taking a nose please?

https://community.bt.com/t5/BT-Devices/Smart-hub-2-and-wifi-disc-disconnects/td-p/1915100

I am at a bit of a loss as the wifi disc appears to be causing the homehub to lock up every few hours.

Thanks

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