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n0deity
Aspiring Contributor
521 Views
Message 191 of 347

Re: Introducing Complete Wi-Fi from BT

I tend to agree. I took it up with online chat who disconnected me, so I came here.

It’s not ideal although you can later purchase for £30, when cancelling Complete WiFi. Then depending on how many Discs you need, purchase an additional one off eBay and run the setup yourself without the Complete WiFi subscription, either by early cancellation or after 18 months period ends.

Presumably that’s doable but I’m not sure.
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Distinguished Sage
Distinguished Sage
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Message 192 of 347

Re: Introducing Complete Wi-Fi from BT

If you do buy a disc from eBay make sure that it is the black one and not the white one. They are not cross compatible.

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Highlighted
BT Devices Expert
BT Devices Expert
456 Views
Message 193 of 347

Re: Introducing Complete Wi-Fi from BT

Hi @n0deity

If you've signed up to Complete Wi-Fi - if you need more discs to get a wi-fi signal around your home - follow the online troubleshooter and we'll ship you further discs... We're trialling a new process from this week to make this even easier, I'll let you all know once we've made the change.

As part of the service we will make sure you have a decent wi-fi signal in every room - it's optimal to have fewer perfectly located devices - this is why we initially ship a Smart Hub 2 and 1 disc and then ship you more kit as needed.  (extra discs can reduces the overall wi-fi capacity - particularly if there are too many unnecessarily added to the home network)

I hope this helps

Please don't sell the kit on eBay! 🙂 - a lot of the benefits also need some back end systems - e.g. the help we provide, the app, firmware upgrades, ensuring device compatability, and new features being added etc.. so if you've not signed up through BT anyone buying the kit from another site are likely to be dissapointed by the lack of a full feature set.

Cheers

Luke

Devices expertLukeB
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n0deity
Aspiring Contributor
441 Views
Message 194 of 347

Re: Introducing Complete Wi-Fi from BT

@LukeBuxton thanks for details. I'm awaiting delivery on the 14th, so will run tests on the WiFi performance. I have a few smart devices so need good WiFi, and have recently ditched Sky for their half-assed router + hiding away the WiFi boosters from general sale.

I wasn't talking about selling, just me buying 🙂 should we ever want a service outside of 'complete WiFi' subscription, customers should be able to reasonably use the WiFi hardware without your service.

Obviously if you propose charging us £30 when we cancel for the disc if unreturned, they'll naturally end up on the general marketplace. I'm not sure they'll be disappointed with it, as they aren't paying for that specific service but may still be a BT broadband customer.
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dylan_gardner
Beginner
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Message 195 of 347

Re: Introducing Complete Wi-Fi from BT

@LukeBuxton  I have a deadspot in the house that I cannot replicate via the self diagnois as it is intermittent and tends to cut off the mobile device as you move into that area then reconnects.  How do I flag this up for requireing an additional disc. In the BT App does it state that the package is Wi-Fi complete as it doesn't list this anywhere (although I can manage my disc).

Thank you

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Distinguished Sage
Distinguished Sage
411 Views
Message 196 of 347

Re: Introducing Complete Wi-Fi from BT

@dylan_gardner

From an earlier post by Luke.

Follow the steps on the Broadband troubleshooter and if you've still got wi-fi issues we'll send you an extra disc.  http://bt.custhelp.com/app/answers/detail/a_id/9941/~/troubleshoot-bt-phone-and-broadband-faults (if the link doesn't work - search BT Troubleshooter / Call 0800 800 150 and our help team will support quickly)

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dylan_gardner
Beginner
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Message 197 of 347

Re: Introducing Complete Wi-Fi from BT

Thank you - is that the same number as the FTTP team?
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Distinguished Sage
Distinguished Sage
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Message 198 of 347

Re: Introducing Complete Wi-Fi from BT


@dylan_gardner wrote:
Thank you - is that the same number as the FTTP team?

No, that is just the main BT Contact number, where you should be directed to the correct team. Its nothing to do with FTTP.

I am just repeating the post that Luke made on 19th January.

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Archwayanimal
Beginner
317 Views
Message 199 of 347

Re: Introducing Complete Wi-Fi from BT

HI Stuart - many thanks to you, Neil and your colleagues for helping me with this.  I now have all three discs, and have to say the system is excellent - and so far totally stable.  Very impressed.  Good to chat to Neil about teething issues on the customer service front - I'm sure these will be worked out in short order!

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Moderator
Moderator
307 Views
Message 200 of 347

Re: Introducing Complete Wi-Fi from BT

@Archwayanimal Brilliant I'm glad that's arrived and is working well for you and once again sorry about the difficulties experienced when trying to get your additional discs.

Community ModeratorNeilO
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