Hi @robmarkpalmer - really sorry to hear this - one of our advisors has tried to help by making a change directly into the back end system and adding a disc directly to your account rather than arranging for you to be on the Complete Wi-Fi deal... It's clearly led to loads of other stuff messing up! Really sorry.
Please can you drop me through your account details on a private message? I'll pickup with my team on Monday and we'll sort for you.
Hi @dave16 - do you have a good wi-fi signal around your house already with the white discs? If you do - I'd recommend coming back to us on a deal with the Smart Hub 1 and keeping your existing Wi-FI setup (no reason to change it if it's doing the job you need it to do)
If you've still got wi-fi coverage issues - I'd highly recommend signing up to one of our Complete Wi-Fi deals with the Smart Hub 2 & Black Discs - The Smart Hub 2 is more powerful than your current "first" white disc so we're able to deliver you better wi-fi coverage with the new system. We can also offer better help and there will be more features coming in the future that make the new kit even better.
I hope this helps,
I signed up for complete WiFi last Thursday. Received my new hub and disc on Saturday.
It was easy to set up and connect all my devices etc.
The signal I get around the house is great now. I use to get around 17mb download upstairs but now it’s 70mb. Well impressed with the complete WiFi.
Would definitely recommend
Until BT change the renting of the disks, it’s a no from me.
I'm a Complete Wifi customer with weak signal in our Kitchem extension, I've run through the app test and get weak signal as a result. I can't move my upstairs disc as it helps all my smart devices there. How do I request a second disc?
Thank you. This is not directed at you in any way, but the link appears to be a dead-end route and multiple steps that eventually told me my broadband was fine, which I think I knew already. I'm asking specifically about how as Complete WiFi customers do we request a new dics if their app is suggesting we have a poor signal in certain area? surely this could be automated via the app.
Presumably there is no route either by web or app in which you can request a new disc?
If that's the case I'll just ring up.