Introducing Complete Wi-Fi from BT

[Gwyndy]

I too have the BT Complete WiFi. Getting a second disc was quick and easy - one phone call and second disc arrived the following day. I guess that it must depend on who you talk to and at which call centre.

[Jim-lad]

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@arfurdentwrote:

chose the Complete WiFi black disk system as the monthly rental made sense when compared to buying a Google Mesh. Would not have been happy to have been treated like the person above.

It was a real pain phoning up twice to get two additional black disks, the agents did not seem to know anything about them

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Hmm! to expensive for my blood. I currently use the BT Wholehome triple pack (cost me just over £100 a few years back) paired with a BT Smarthub - I own all the equipment and pay less than £30 a month for 65/20 unlimited Infinity 2. BT keep emailing me with a fanastic offer to upgrade to Complete WiFi for equipment I will never own for £43 a month. You don't need to be Einstein to work out which is the best deal. BTW Google WiFi would be a waste of money unless you invest in a seperate modem or router you can put into Bridge mode - double NAT issues.

[RodoRod]

As commented guess it depends on the agent......

My one actually checked the signal strength in various parts of my property and then agreed that I needed an extra disc and sent one.

It was a bit of a pain to do - but probably worth while as it confirmed what was needed where.

Total was one of the reasons I renewed - I could probably have got a cheaper deal elsewhere but did not want the hassle of changing my overall set up - just adding discs with a new router was easy.....

[Gwyndy]

Changing my BT package to BT Complete WiFi at last renewal was a 'no-brainer' for me - new hub and two discs for a marginal increase in cost of around £2 / month. (Renewals are always negotiable!) Yes, I could almost certainly have saved a little money by switching to another provider but no way did I want that hassle. BT has always given superb service and I have no desire to change.

[Jim-lad]

@Gwyndy  I have no intention of changing from BT as I like the service. However, to change from Wholehome mesh to BT Complete WiFi which is essentially the same product would be madness as I already own all the equipment. With Complete WiFi I will never own the kit plus it will only work with BT BB unlike WH. I did speak to BT about negotiating a deal for Complete WiFi and they admitted they couldn't get anywhere near my present contract. 

[stevenson_tj]

I know I need at least one more disc and the My BT app has recently run a test which says that some of the devices connected to the network are experiencing weak signals (so therefore BT 'knows' it). This was part of the process of reporting a fault, which then just sits there for weeks with nothing offered from BT.

How do I get them to send me a disc which I plainly need according to their own tests?

[RodoRod]

Hi

I had the same - the app said weak wifi in placed......

Phoned BT and asked for another disc - they asked me to go to the parts of the house with the weak wifi to verify this - which the agent could then see - and they then sent the extra disc.

[terry_g]

I have run the tests that show the connected devices with good or strong signals. The problem is one of those devices is a WiFi dongle and not the computer - I want another disc to be able to cable the computer to the disc as the computer does not have built in WiFi. How can I purchase a Black disc - they are not in the BT Shop.

[VeteranISPUser]

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@terry_gwrote:

I have run the tests that show the connected devices with good or strong signals. The problem is one of those devices is a WiFi dongle and not the computer - I want another disc to be able to cable the computer to the disc as the computer does not have built in WiFi. How can I purchase a Black disc - they are not in the BT Shop.

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hi @terry_g   There are probably over 60 available on a well known auction site.

[Keith_Beddoe]

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@terry_g wrote:

I How can I purchase a Black disc - they are not in the BT Shop.

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Yes they are https://www.bt.com/broadband/accessories/