Jim, I had the black disc originally and I wanted some more because of areas that had poor wifi. Under the original agreement you were supposed to be able to get two additional black ones under those circumstances. Despite numerous phone calls I never managed to get them. I gave up for a while and contacted BT just after Christmas and was told it wasn't possible to get additional black ones and I would have to purchase the whole home (white) ones instead. I now have four of them and the system is working great but it's annoying to be told one thing when you take out the contract only for reality to be something else entirely. Doubly so as people here are saying something different yet again.
I think given your experience you would have good grounds for being releesd from yor contract and getting a better deal minus BT Comlete WiFi.
chose the Complete WiFi black disk system as the monthly rental made sense when compared to buying a Google Mesh. Would not have been happy to have been treated like the person above.
It was a real pain phoning up twice to get two additional black disks, the agents did not seem to know anything about them
Why would you even consider Google Mesh when it can only be propoperly used when either using a seperate modem or a router that can be placed in Bridge mode. The smart choice would be to have purchased Wholehome which is the same product but over a two year contract works out hundereds of pound cheaper than BT Complete WiFi.
which is what I have done. The monthly cost of Whole Home versus Complete or Google made economic sense.
Slightly off message but there have been comments about the phone service from BT; I had purchased new black discs as there did not seem to be a way to get the 'free' ones, only an upgrade to a whole new white system.
One new disc would not get beyond the purple starting up; phoned BT and a 20min call where the service person said he would raise the lack of black disc upgrade on web, jumped through hoops as his system said I should have three 'free' ones, is sending a returns bag and ordered a replacement; the replacement arrived within 24 hrs and is working perfectly.
It obviously depends on who you talk to at BT - this chap went out of his way to resolve problem and sorted in 24 hrs!