We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
If you do buy a disc from eBay make sure that it is the black one and not the white one. They are not cross compatible.
If you've signed up to Complete Wi-Fi - if you need more discs to get a wi-fi signal around your home - follow the online troubleshooter and we'll ship you further discs... We're trialling a new process from this week to make this even easier, I'll let you all know once we've made the change.
As part of the service we will make sure you have a decent wi-fi signal in every room - it's optimal to have fewer perfectly located devices - this is why we initially ship a Smart Hub 2 and 1 disc and then ship you more kit as needed. (extra discs can reduces the overall wi-fi capacity - particularly if there are too many unnecessarily added to the home network)
I hope this helps
Please don't sell the kit on eBay! 🙂 - a lot of the benefits also need some back end systems - e.g. the help we provide, the app, firmware upgrades, ensuring device compatability, and new features being added etc.. so if you've not signed up through BT anyone buying the kit from another site are likely to be dissapointed by the lack of a full feature set.
@LukeBuxton I have a deadspot in the house that I cannot replicate via the self diagnois as it is intermittent and tends to cut off the mobile device as you move into that area then reconnects. How do I flag this up for requireing an additional disc. In the BT App does it state that the package is Wi-Fi complete as it doesn't list this anywhere (although I can manage my disc).
From an earlier post by Luke.
Follow the steps on the Broadband troubleshooter and if you've still got wi-fi issues we'll send you an extra disc. http://bt.custhelp.com/app/answers/detail/a_id/9941/~/troubleshoot-bt-phone-and-broadband-faults (if the link doesn't work - search BT Troubleshooter / Call 0800 800 150 and our help team will support quickly)
Thank you - is that the same number as the FTTP team?
No, that is just the main BT Contact number, where you should be directed to the correct team. Its nothing to do with FTTP.
I am just repeating the post that Luke made on 19th January.
HI Stuart - many thanks to you, Neil and your colleagues for helping me with this. I now have all three discs, and have to say the system is excellent - and so far totally stable. Very impressed. Good to chat to Neil about teething issues on the customer service front - I'm sure these will be worked out in short order!