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stereohaven
Aspiring Expert
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Message 351 of 355

Re: Introducing Complete Wi-Fi from BT

Well, a power cycle has resulted in a "Good" connection between Smart Hub & Disc, but no devices are connected to it, everything is linked to the hub.

Time to try the out the help on this methinks, I don't want to continue paying £5 a month for extra WiFi coverage that nothing connects too. 

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279 Views
Message 352 of 355

Re: Introducing Complete Wi-Fi from BT

Hi @stereohaven 

I would be inclined to try a factory reset on both the Hub and disk and set it up as new again. I have had the SH2 and Disc for approaching a year now and my mobile devices always connect to the nearest point, Hub or Disc as I move around the house. iPhone XS, iPad Pro and Dell Laptop.

stereohaven
Aspiring Expert
273 Views
Message 353 of 355

Re: Introducing Complete Wi-Fi from BT

I’ll give that a go. 👍

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FC12
Aspiring Expert
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Message 354 of 355

Re: Introducing Complete Wi-Fi from BT

Hi I want to buy a disk independently as I already have a smart hub 2. There is one I have seen it’s black with the new BT logo on it (bt in a circle) but I’m not sure if this is the complete Wi-fi version of the whole home version.
I need the complete Wi-fi version otherwise it won’t work with smart hub 2. I am assuming it’s the complete Wi-fi one as it’s black and the whole home ones are white? 
My only doubt is because it has the new logo on it so I’m not sure.
anyone know? 
thanks 

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Moderator
Moderator
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Message 355 of 355

Re: Introducing Complete Wi-Fi from BT

Hi @FC12 welcome to the community and thanks for posting the BT shop stock standalone disc's without the requirement of a complete wifi subscription. You're correct the black discs are for complete wifi and the white ones are whole home wifi. The link I posted shows you what they look like.

Community ModeratorNeilO
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