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Aspiring Contributor
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Message 1 of 13

Invalid password connecting Galaxy Tab A to BTHUB6

I am trying to connect my new 'out of the box' Galaxy TAB A 10.1 tablet to my broadband BTHUB6 router. It is stuck in the enter password screen and returns invalid password. Broadband is otherwise working OK with PC, Printer & Hive thermostat which I set up using the hub's WPS button. Any suggestions.

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Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Invalid password connecting Galaxy Tab A to BTHUB6

Make sure you are entering the wireless passkey, not the hub admin password. Passwords are case sensitive.

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Aspiring Contributor
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Message 3 of 13

Re: Invalid password connecting Galaxy Tab A to BTHUB6

Had used Wireless Passkey and checked that I had entered it correctly. Any other suggestions
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Distinguished Sage
Distinguished Sage
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Message 4 of 13

Re: Invalid password connecting Galaxy Tab A to BTHUB6

Factory reset the hub by pressing the recessed button with a pin for about 20 seconds until the lights flash.

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Aspiring Contributor
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Message 5 of 13

Re: Invalid password connecting Galaxy Tab A to BTHUB6

Reset Hub but still get 'Invalid Password Entered'. I have never used this password (or reset it) when setting up my other devices. I just used the WPS button on the hub to  get them online. Any other suggestions  

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Distinguished Sage
Distinguished Sage
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Message 6 of 13

Re: Invalid password connecting Galaxy Tab A to BTHUB6

Silly question, are you sure it is your hub SSID you are trying to connect to and not a neighbour's WiFi? Can you see more than one network?

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Distinguished Sage
Distinguished Sage
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Message 7 of 13

Re: Invalid password connecting Galaxy Tab A to BTHUB6

If you can not connect manually you can use WPS on the tablet. 

See link which may not be exactly the same but should be close enough to find that WPS in the Advance wireless settings 

http://eguides.sprint.com/support/eguides/samsunggalaxytaba/content/samsung_galaxy_tab_a_ug/wi_fi_se...

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Aspiring Contributor
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Message 8 of 13

Re: Invalid password connecting Galaxy Tab A to BTHUB6

Thanks for the info. The problem is I can't get the tablet to stop automatically refreshing to the enter password screen after telling me that the password is incorrect.  I have tried in vain to reset the tablet to its factory setting by holding down the power and volume keys. So can't even check that I am pointing to my hub and not my neighbour's (by mistake)

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Distinguished Sage
Distinguished Sage
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Message 9 of 13

Re: Invalid password connecting Galaxy Tab A to BTHUB6

Go into the tablets settings and go to Connections then Wifi. Tap on it and it will show you a list of the wireless connections. Tap on the one that is asking for the password and a new box will open. Tap on  "forget" .

Now find the label on your BT Hub and look for the name of the hub and then look for same name in the list of wireless connections. Tap on it and enter the wireless passkey/password that is on the BT hub label. 

Tick the box "Auto Connect" and "Connect".

That should have you connected to your BT Hub.

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Aspiring Contributor
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Message 10 of 13

Re: Invalid password connecting Galaxy Tab A to BTHUB6

As I have said before - I can't get the tablet to let go of the enter password screen. It always immediately returns to it whatever I do even when  trying to reset to 'Factory settings' or switching off the hub. Therefore I can't get into any other screen on the tablet to try any other options. If I could, I would use the WPS feature to connect. I am already pointing at my BT Hub6 and using the values specified on the back of the hub.

I originally tried to use the supplied password from this pc and that also returned invalid password so used wps to successfully connect. Therefore the fault must be a 'real invalid password' or a conflicting setting within the hub itself. Will try contacting BT to see what they can suggest. 

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