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colly222
Newbie
977 Views
Message 1 of 4

Iphone6 & 4S, infinity 2 & slow broadband

Hi all,

 

So I had infinity 2 fitted about a week ago and tested it wired at about 70d, 20u. I've got a selction of devices that work with varying degrees of success (iMac, latop, desktop, TV, etc) but my iPhone 6 and girlfriends iPhone 4S, both are slow. Sitting next to the home hub 5, i get slow downlaod speeds.

 

Normally the download is half the upload i.e 5 &10, 10&20.

 

Here's what I've tried:

1)Turned off the smart thingy within the hub

2)Given 2.4 & 5ghz different SSIDs

3) Told the Iphone 6 to forget the network, restarted the phone and then connected again.

 

Anyone point me in the right direction pretty please?? (assuming that I shouldn't be getting slower download than upload)

 

Thanks in advance

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Telecom89
Recognised Expert
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Message 2 of 4

Re: Iphone6 & 4S, infinity 2 & slow broadband

Do you have the latest software on your iphone6? Seems to be an issue with these and wifi - a quick web searchfor iphone 6 wifi problems might help. Similarly does the iphone4s also have ios8 installed?

 

I found the following which might be worth a look:

 

"A lot of people have experienced a Wi-Fi problem after updating devices to iOS 8. The Wi-Fi signal will appear to be strong, but websites are slow to load and video slow to buffer. In some cases the connection seems to drop altogether, and in other cases it just slows to a crawl. You may get a message that “the server has stopped responding” if you’re trying to use Safari. Other devices are still able to connect to the router and enjoy the usual speeds.

Workarounds:

  • Toggle Wi-Fi/Airplane mode: You might find that it comes back temporarily if you toggle Wi-Fi off and then on again. Alternatively you could switch on Airplane mode and then turn it off again. Swipe up from the bottom to open the Control Center and toggle these settings.
  • Reboot: Some people report temporary success by switching the device off on and again. Press and hold the Sleep/Wake button and the Home button for ten seconds or so, until you see the Apple logo. Your Wi-Fi may work again for a while.
  • Turn Bluetooth off: Sometimes Bluetooth can interfere with Wi-Fi speeds so you could try turning Bluetooth off. It won’t fix the issue, but it might reduce it.

Potential solutions:

  • Reset Network Settings: Try going to Settings > General > Reset and tap Reset Network Settings. This has worked for a few people, but the problem might return.
  • Turn off Wi-Fi Networking: Try going to Settings > Privacy > Location Services and under System Services you need to toggle off Wi-Fi Networking.
  • Toggle 2.4/5GHz: If you have a two channel router then try changing from 5GHz to 2.4GHz. Generally speaking 5GHz is faster, but with a shorter range. Some people report a better connection on 2.4GHz and a few find an improvement by switching the other way.
  • Change router channel: You could also try changing the channel on your router. You’ll need to put your router’s IP into your browser and log in to change settings. Refer to your ISP for instructions.
  • Switch DNS to Google: Some people report success after switching DNS to use Google servers. You can do this via Settings > Wi-Fi then tap the ”i” icon next to your router, scroll down to DNS and tap the numbers, then enter “8.8.8.8”. You might have to restart your device for this to take effect.
  • Factory Reset: It’s a drastic step with no guarantee of success, but you could try a factory reset. Here’s how to factory reset an iPhone.
  • Update probably coming: There’s clearly some kind of glitch in here, so Apple is very likely to release a patch to deal with it. Keep an eye on Settings > General >Software Update."

-  I meant to add - did you previously have the devices working with wifi with e.g. a previous router?

 
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Telecom89
Recognised Expert
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Message 3 of 4

Re: Iphone6 & 4S, infinity 2 & slow broadband

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Ian555
Aspiring Contributor
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Message 4 of 4

Re: Iphone6 & 4S, infinity 2 & slow broadband

Turning everything off and on for a tempory fix is no good if you are streaming or gaming on those devices.

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