Solved! Go to Solution.
It is quite possible that a factory reset of the Hub will bring things back to normal.
Though considering your situation it may be worth while investing in a more robust third party router.
I would try factory reset and if still problems then contact customer services and complain hub is faulty should be replaced free if still in fixed term contract
Just out of interest, if the home hubs are managed remotely by BT such as through TR-069, surely if a home hub is not functioning properly then BT should be able to force a remote restart?
Also, can BT customer services really see my hub connected at the exchange even though the BT speedtester/troubleshooter can't connect nor can the MY BT App, when I do a remote restart or speedtest it says something along the lines of restart failed - we think it might be a technical issue on our part.
Or were Customer services fobbing me off?
I've still not travelled to the property to manually restart it yet as I have been working.
Its not a restart that is required, it is a factory reset that can only be performed manually by physically pressing the recessed button.
Sorry for not posting for a while, I've been keeping an eye on the hub and its been a mixture of success and failure.
I tried factory reseting the hub which worked for a few days then it went off again.
The last time it connected it only stayed on for 2 days.
I reset it again, it was on a steady green light again, it seems to reboot and get stuck on the reboot.
I've blanked out my dynamic dns address as a security measure on the screen shot.
If anyone knows what is happening, please let me know.
Other than that, everything seems fine, the broadband speed is good, no noise on the line.