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Oxfordfoot
Beginner
249 Views
Message 1 of 5

Itv inaccessible

We have basic fibre broadband (infinity) and can stream bbc iPlayer but not itv hub channels
Can anyone help?
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Oxfordfoot
Beginner
247 Views
Message 2 of 5

Itv

I can access bbc iPlayer etc via our fibre (and speeds are enough to run 3 laptops at least) but itv won’t stream. Plays the intro adverts then freezes
We don’t have Br tv box
Can anyone explain/ solve?
Thanks
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iniltous
Recognised Expert
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Message 3 of 5

Re: Itv

What device do you use ?, if it's a 'smart tv' , some manufacturers don't support their own apps , so any changes to the ITV Hub, that would require a new version of the TV app never happen, so you are left with  an app on the TV operating system that isnt usable......if it's an app that can be upgraded try looking in its settings to see if you are using the latest version.

Because you can access other catch up apps, it's not likely to be anything wrong with your internet connection , but try ITV hub on another device ( smart phone, IPad, Fire TV stick etc) just to prove it

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Oxfordfoot
Beginner
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Message 4 of 5

Re: Itv

 
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Oxfordfoot
Beginner
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Message 5 of 5

Re: Itv

Three devices all get itv elsewhere via itv hub-all laptops
They get the free adverts. On itv- then won’t stresm the programme.....
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