Just read through this entire thread as I have just encountered a similar situation where an EE rep has cold-called my elderly mother, who has BT broadband and an EE phone. The rep told her that they had detected that her internet speed was sometimes slow, and that she needed the 5G Smart Hub to rectify that. They said it was a 'free gift with absolutely no costs attached', and my mother made the rep say multiple times that it would not cost her anything.
My mother agreed to take the hub, but it came with paperwork that referred to a one month free trial, and subscription increases of £4 a year after 12 months - yet there was no mention of any actual subscription fee. It was also attached to her EE phone account number and not her BT broadband account number.
I tried to call EE to find out what it was all about, but didn't have enough patience to navigate the phone system to actually talk to a real person. The box came with instructions on how to action your legal right to cancel within 14 days, so I just did that instead, and we have now received details on how to send the hub back.
I think there's something really shady going on here - it's like they're tricking BT broadband customers into getting these boxes into their homes under the guise of a free gift, but will actually have future costs attached. I'm glad we've cancelled it all and sent it back. And if it was a genuine free upgrade with no costs attached, EE need to seriously reconsider their strategy for rolling it out.
