cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Burmey
Aspiring Expert
553 Views
Message 1 of 4

Just upgraded to complete WiFi BUT no discs sent

I’ve just upgraded to whole or complete WiFi or whateveits called and signed up to another 24 months. I thought I was getting at least one WiFi disc with this kit but they’ve sent the hub 2 on its own which is not what I signed up for this. I have a daughters husband all working from home and I have dead spots in my house do this was going to be started from tomorrow and I now can’t set it up without the discs. What is going on? Can anyone help me here please? This is really urgent . 
thanks 

Jane 

0 Ratings
Reply
3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage
548 Views
Message 2 of 4

Re: Just upgraded to complete WiFi BUT no discs sent

if you just upgraded then either phone CS on 150 or options team on 0800800030

 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Burmey
Aspiring Expert
538 Views
Message 3 of 4

Re: Just upgraded to complete WiFi BUT no discs sent

Thanks. Been hanging on the line for half an hour already. 
Have you any advice as to what I should do in the meantime please? I am aware that when an upgrade starts, the DLM is often reset and I shouldn’t turn off the hub for 10 days while it settles its  speed. Should I install the hub 2 anyway tomorrow and add the discs later or leave it for a few days until I get the disc/s or leave it till 10 days time? The latter isn’t good because the whole point of this upgrade was so my daughter can work from her room and currently there is no WiFi in there 

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
530 Views
Message 4 of 4

Re: Just upgraded to complete WiFi BUT no discs sent

as your connection is just the same and just added on the wifi discs there should be no reset by the DLM



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply