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Jords
Beginner
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Message 1 of 15

Keep getting really low signal on one device

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Not long ago been upgraded to BT infinity, It is a lot better for everything except from my iPhone 5s,

 

The connection doesnt drop, It just seems as though the it gets really low signal strength (Even though the indicator at the top says full signal)

 

I play 8 ball pool and Clash Of Clans, Clash of clans displays a logo indicating low signal randomly, And I have to close and re-open the app, 8 Ball Pool says connection is low and will cut me off my game constantly, On any other wi-fi it will work properly and I can even use an App on my Windows PC to set up a hotspot and it will work fine, So I know its not the device, I have reset everything on my phone, reset the Hub, Turned it off for 10 seconds and turn it back on, All to try resolve the issue but nothing has helped.

 

Sometimes Safari even takes a while to load, I do speed tests on my phone and its saying 30Mbps+,

 

I cannot understand the problem, Everything else in the house is absolutaley fine, And I know for sure it is not the device, Hope someone can help come up with a resolution!

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Distinguished Sage
Distinguished Sage
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Message 2 of 15

Re: Keep getting really low signal on one device

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What have you tried?

 

Turning off smart setup?

 

Split the 2 networks ad select channels manually?



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Jords
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Message 3 of 15

Re: Keep getting really low signal on one device

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The only things I have tried is resetting all the settings on my iPhone, Pressing the reset button on the hub and turning the hub completely off for 10 seconds and back on again,

 

Could you explain them two methods you mentioned and what they do? And what else is there to try, This really is a pain.

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Distinguished Sage
Distinguished Sage
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Message 4 of 15

Re: Keep getting really low signal on one device

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Try turning Smart Setup off.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...


 
Also try separating the SSIDs.

http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1

 

 

 

"


Devices where there are known to be problems include:

 

    • Some Apple devices including iPhone 5 and Apple TV

 

    • some Android smartphones

 

    • Xbox<

 


"

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Jords
Beginner
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Message 5 of 15

Re: Keep getting really low signal on one device

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Will any of these methods affect any of the other devices in the house? As there are android phones and computers on this network also.

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Distinguished Sage
Distinguished Sage
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Message 6 of 15

Re: Keep getting really low signal on one device

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@Jords wrote:

Will any of these methods affect any of the other devices in the house? As there are android phones and computers on this network also.


No, but I would only change the name of the 5Ghz SSID, otherwise you will have to alter the settings on other devices. If you have any devices that connect to 5GHz SSID, then you would have to update their settings.

 

Turning Smart Wirelss off, and manually selecting channel 13, can also help, as channel 13 is not normally used.

 

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Jords
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Message 7 of 15

Re: Keep getting really low signal on one device

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Would you not be able to change the channel for just my device or would you have to change it for all of them?

 

Also looking around I find this;

 

If you’re having problems with poor wireless range or speed, first click on the ‘Refresh’ button. Your Hub will search again for the best channel. (Please wait approximately one minute for your Hub to automatically pick the new channel.)

 

Will this do anything to help the issue?

 

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Distinguished Sage
Distinguished Sage
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Message 8 of 15

Re: Keep getting really low signal on one device

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You cannot change channel for 1 device. When you change channel then it applies to all devices that connect to that network. The refresh button is if you leave channel selection on automatic

 

The suggestion is to select channel manually



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Jords
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Message 9 of 15

Re: Keep getting really low signal on one device

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And If I change the channel would all the devices have to log in again or would they remain logged in?

 

And so refresh would not help at all?

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Distinguished Sage
Distinguished Sage
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Message 10 of 15

Re: Keep getting really low signal on one device

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Changing the channel wil make no difference to the wifi devices they will automatically change channel and you have nothing to do. Only if you change the network or network SSID would you have to log each device back in



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