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Guppyfish1
Aspiring Expert
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Message 1 of 9

Kindle Fire TV - BT Home Hub Problems - Can't connect

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Hi All,

 

Looking for some help. I have just got the Kindle Fire TV but cannot connect it to the Home Hub 5 like the other posters in this chain.

 

Edited by mod

 

Any ideas or help I can see the hub but it will not connect?

 

Thanks

 

GF

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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Kindle Fire TV - BT Home Hub Problems - Can't connect

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You will need to delete the link. It's against forum rules to post a link to an e-commerce site.

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Distinguished Sage
Distinguished Sage
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Message 3 of 9

Re: Kindle Fire TV - BT Home Hub Problems - Can't connect

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How are you connecting, wired or wireless?

 

Have you turned off "Smart Set Up" on the Homehub. See link how to do that.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

 

 

Guppyfish1
Aspiring Expert
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Message 4 of 9

Re: Kindle Fire TV - BT Home Hub Problems - Can't connect

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Thanks for the help.

 

I have tried both wireless and wired. On wired it says it loses connextion or wireless it says it can't find amazon.co.uk.

 

I will try turning off the smart set up and let you know.

 

GF

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Distinguished Sage
Distinguished Sage
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Message 5 of 9

Re: Kindle Fire TV - BT Home Hub Problems - Can't connect

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Do you have any parental controls set up on the Homehub?

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Guppyfish1
Aspiring Expert
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Message 6 of 9

Re: Kindle Fire TV - BT Home Hub Problems - Can't connect

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Turning off auto set up has worked. 

 

Thanks for your help most appreciated Cat Happy

 

GF

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Distinguished Sage
Distinguished Sage
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Message 7 of 9

Re: Kindle Fire TV - BT Home Hub Problems - Can't connect

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You should post it onto the site that you had linked to in your first message.

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Yipyop
Newbie
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Message 8 of 9

Re: Kindle Fire TV - BT Home Hub Problems - Can't connect

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This worked instantly for me too. Big help, thanks so much!
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Yipyop
Newbie
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Message 9 of 9

Re: Kindle Fire TV - BT Home Hub Problems - Can't connect

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