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aspiemum
Beginner
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Message 1 of 30

Kindle says it can connect to my Hub but not the internet contact my ISP

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Suddlenley my Kindle can't connect to Wi Fi internet although it can connect to my hub (refered to as the network) and it says to contact my ISP. I have been searching the help pages with no help anywhere. The general stuff on amazon for if kindle has internet problems doesn't work and based on the stuff on their kindle community help pages it seems to be only those with BT as their ISP who have a problem.

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Distinguished Sage
Distinguished Sage
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Message 2 of 30

Re: Kindle says it can connect to my Hub but not the internet contact my ISP

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Try resetting the home hub to factory default.

 

If you have a home hub 4 or 5, make sure you disable smart setup.

Try turning Smart Setup off.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...


 

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Distinguished Sage
Distinguished Sage
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Message 3 of 30

Re: Kindle says it can connect to my Hub but not the internet contact my ISP

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whichj hub are you using?  have you tried a factory reset of the hub?  have you tried deleting the network connections on the kindle then searching fr networks?

 

if hh4/5 have you turned off smart setup?  have you split the networks?



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Bob1001
Aspiring Expert
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Message 4 of 30

Re: Kindle says it can connect to my Hub but not the internet contact my ISP

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I am not using a home hub and have the same problems. I have no idea if it is BT related as I have nothing else I can test it with.

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aspiemum
Beginner
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Message 5 of 30

Re: Kindle says it can connect to my Hub but not the internet contact my ISP

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I'm having the same problem. switching smart set up off doesn't help and my kindle has been able to connect until today and can still connect to 'the network' (or hub) but not the internet

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aspiemum
Beginner
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Message 6 of 30

Re: Kindle says it can connect to my Hub but not the internet contact my ISP

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My hub's settings had never been changed so were still factory settings and turning smart set up off doesn't help. Tried it.

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aspiemum
Beginner
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Message 7 of 30

Re: Kindle says it can connect to my Hub but not the internet contact my ISP

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And my hub settings had never been changed so were still factory settings

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Distinguished Sage
Distinguished Sage
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Message 8 of 30

Re: Kindle says it can connect to my Hub but not the internet contact my ISP

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@aspiemum wrote:

And my hub settings had never been changed so were still factory settings


But the home hub configuration can get corrupted, and a factory reset fixes that.

 

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Distinguished Sage
Distinguished Sage
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Message 9 of 30

Re: Kindle says it can connect to my Hub but not the internet contact my ISP

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Is it just the kindle that can't connect or all devices?

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Bob1001
Aspiring Expert
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Message 10 of 30

Re: Kindle says it can connect to my Hub but not the internet contact my ISP

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Have you tried reseting your Kindle by holding down the on / off button for 30 seconds then restarting it.

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