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Message 1 of 5

Laptop connected to BT broadband but doesn’t have internet connection

Hi

My laptop can connect to BT broadband with strong signal but doesn’t have internet connection.

Thanks.

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Message 2 of 5

Re: Laptop connected to BT broadband but doesn’t have internet connection

Are you connecting to your own BT broadband SSID or are you trying to connect to BTWIFI?  



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Message 3 of 5

Re: Laptop connected to BT broadband but doesn’t have internet connection

My own BT broadband in my room.
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Message 4 of 5

Re: Laptop connected to BT broadband but doesn’t have internet connection

Are you connected via WiFi or using an ethernet cable?

Are there any other devices connected to your router? 

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Message 5 of 5

Re: Laptop connected to BT broadband but doesn’t have internet connection

@leepy8039 

You could try right-clicking on the internet icon, bottom left and selecting "Troubleshoot" to see if anything is reported.

bt help.png







If you left-click on the same icon and ensure it is YOUR Hub you are connecting to. While there, ensure you're not in "Flight mode"!!!

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