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Peter7ee
Aspiring Contributor

on ‎30-11-2020 12h45

1,217 Views
Message 1 of 4

Large File Download - Internet Disconnecting

I am  high-speed fibre broadband customer and I am trying to download a file of approx 10.5 gb  (OS map file) via wifi.  About 20 minutes into download, internet disconnects.  I have seen people having posted similar problems on BT Community,  but I haven't found a solution.  Anyone assist?

Thanks.

0 Ratings
3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎30-11-2020 12h49

1,215 Views
Message 2 of 4

Re: Large File Download - Internet Disconnecting

@Peter7ee 

Welcome to this user forum.

You really need to do large downloads over an Ethernet connection, as wireless is quite likely to disconnect during that period, especially if there are errors on the wireless path.

Do the lights on the home hub change colour when you get the disconnection?

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Anonymous
Not applicable

on ‎30-11-2020 13h00

1,209 Views
Message 3 of 4

Re: Large File Download - Internet Disconnecting

20 minutes seems like a mildly ominous figure, are you sure it's not the power and sleep settings on your machine causing the problem

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Peter7ee
Aspiring Contributor

on ‎01-12-2020 7h11

1,177 Views
Message 4 of 4

Re: Large File Download - Internet Disconnecting

Thank you for the responses and assistance.   The problem seems to be related to downloading over wifi.  Download also failed when I tried  to use Android devices as well.  I've purchased ethernet cable and will try that when it arrives.  Once again, thanks for taking the time to respond.

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