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RicardoTime
Aspiring Contributor
375 Views
Message 1 of 24

Latency Issue- Ping Jitter While Gaming

Please Help Me Figure Out My Problem
 
Bad Ping Spikes

So my internet speed on my Playstation is alright, I get about 40mbps download and 8mbps upload, however despite this when playing games after certain times I still get really bad ping spikes. My ping can be at an average of around 15-20ms, but then erratically spikes up to 200 every 10 or so seconds. This only happens sometimes when nobody else is using the internet (however seems to start 6pm onwards),  This basically means I can't play games after 6pm, so what can I do about it? My download speed is still fine and is pretty much unchanged, so what's the actual cause of these ping spikes? 

My suspicion is that there is interference after a certain time however doing various test I believe this may not be the case, given that im not much of an internet guru, I was hoping for some expert community help to figuring out my problem, here is the tracert so that someone can help me figure out if the problem is on my end or the isp. I wil keep updating this thread with data to try solve the problem.

Tracing route to www.google.com [216.58.198.164]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BTHUB5 [192.168.1.254]
2 * * * Request timed out.
3 * * 6 ms 31.55.185.177
4 7 ms 7 ms 7 ms 31.55.185.176
5 93 ms 81 ms 36 ms core2-hu0-16-0-9.colindale.ukcore.bt.net [213.121.192.46]
6 8 ms 7 ms 7 ms 109.159.252.74
7 8 ms 7 ms 8 ms peer5-te0-0-0-32.telehouse.ukcore.bt.net [195.99.126.77]
8 11 ms 10 ms 10 ms 108.170.246.161
9 9 ms 8 ms 8 ms 108.170.232.99
10 8 ms 8 ms 8 ms lhr25s10-in-f164.1e100.net [216.58.198.164]

Pinging www.google.com [216.58.211.164] with 32 bytes of data:
Reply from 216.58.211.164: bytes=32 time=214ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=9ms TTL=54
Reply from 216.58.211.164: bytes=32 time=145ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=100ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=7ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=7ms TTL=54
Reply from 216.58.211.164: bytes=32 time=177ms TTL=54
Reply from 216.58.211.164: bytes=32 time=7ms TTL=54
Reply from 216.58.211.164: bytes=32 time=7ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=7ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=105ms TTL=54
Reply from 216.58.211.164: bytes=32 time=285ms TTL=54
Reply from 216.58.211.164: bytes=32 time=67ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=15ms TTL=54
Reply from 216.58.211.164: bytes=32 time=9ms TTL=54
Reply from 216.58.211.164: bytes=32 time=9ms TTL=54
Reply from 216.58.211.164: bytes=32 time=11ms TTL=54
Reply from 216.58.211.164: bytes=32 time=28ms TTL=54
Reply from 216.58.211.164: bytes=32 time=10ms TTL=54
Reply from 216.58.211.164: bytes=32 time=9ms TTL=54
Reply from 216.58.211.164: bytes=32 time=9ms TTL=54
Reply from 216.58.211.164: bytes=32 time=10ms TTL=54
Reply from 216.58.211.164: bytes=32 time=9ms TTL=54
Reply from 216.58.211.164: bytes=32 time=9ms TTL=54
Reply from 216.58.211.164: bytes=32 time=10ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=66ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=16ms TTL=54
Reply from 216.58.211.164: bytes=32 time=7ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=7ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=11ms TTL=54
Reply from 216.58.211.164: bytes=32 time=73ms TTL=54
Reply from 216.58.211.164: bytes=32 time=222ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=7ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=9ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=7ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=191ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=11ms TTL=54
Reply from 216.58.211.164: bytes=32 time=8ms TTL=54
Reply from 216.58.211.164: bytes=32 time=7ms TTL=54
Reply from 216.58.211.164: bytes=32 time=12ms TTL=54
Reply from 216.58.211.164: bytes=32 time=280ms TTL=54

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23 REPLIES 23
RicardoTime
Aspiring Contributor
372 Views
Message 2 of 24

Re: Latency Issue- Ping Jitter While Gaming

Ping Test to my router (wired)

C:\Users\Richard >ping 192.168.1.254 -t

Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64

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RicardoTime
Aspiring Contributor
360 Views
Message 3 of 24

Re: Latency Issue- Ping Jitter While Gaming

Ping test wired 18:42 

C:\Users\Richard>ping www.bbc.co.uk -t

Pinging www.bbc.net.uk [212.58.249.211] with 32 bytes of data:
Reply from 212.58.249.211: bytes=32 time=7ms TTL=54
Reply from 212.58.249.211: bytes=32 time=203ms TTL=54
Reply from 212.58.249.211: bytes=32 time=7ms TTL=54
Reply from 212.58.249.211: bytes=32 time=23ms TTL=54
Reply from 212.58.249.211: bytes=32 time=13ms TTL=54
Reply from 212.58.249.211: bytes=32 time=103ms TTL=54
Reply from 212.58.249.211: bytes=32 time=8ms TTL=54
Reply from 212.58.249.211: bytes=32 time=7ms TTL=54
Reply from 212.58.249.211: bytes=32 time=7ms TTL=54
Reply from 212.58.249.211: bytes=32 time=107ms TTL=54
Reply from 212.58.249.211: bytes=32 time=7ms TTL=54
Reply from 212.58.249.211: bytes=32 time=7ms TTL=54
Reply from 212.58.249.211: bytes=32 time=7ms TTL=54
Reply from 212.58.249.211: bytes=32 time=7ms TTL=54
Reply from 212.58.249.211: bytes=32 time=7ms TTL=54
Reply from 212.58.249.211: bytes=32 time=7ms TTL=54
Reply from 212.58.249.211: bytes=32 time=7ms TTL=54
Reply from 212.58.249.211: bytes=32 time=7ms TTL=54
Reply from 212.58.249.211: bytes=32 time=284ms TTL=54
Reply from 212.58.249.211: bytes=32 time=7ms TTL=54
Reply from 212.58.249.211: bytes=32 time=128ms TTL=54
Reply from 212.58.249.211: bytes=32 time=24ms TTL=54
Reply from 212.58.249.211: bytes=32 time=175ms TTL=54
Reply from 212.58.249.211: bytes=32 time=7ms TTL=54
Reply from 212.58.249.211: bytes=32 time=7ms TTL=54
Reply from 212.58.249.211: bytes=32 time=7ms TTL=54
Reply from 212.58.249.211: bytes=32 time=8ms TTL=54
Reply from 212.58.249.211: bytes=32 time=8ms TTL=54
Reply from 212.58.249.211: bytes=32 time=7ms TTL=54
Reply from 212.58.249.211: bytes=32 time=7ms TTL=54
Reply from 212.58.249.211: bytes=32 time=7ms TTL=54
Reply from 212.58.249.211: bytes=32 time=185ms TTL=54

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kmensforth1990
Aspiring Contributor
357 Views
Message 4 of 24

Re: Latency Issue- Ping Jitter While Gaming

Had exactly the same issue with my Fibre Broadband, only changing ISP fixed the issue.

DO NOT ALLOW BT TO CONVINCE YOU THAT THE ISSUE IS WITHIN YOUR HOME NETWORK.

It is simply a fact that either their packet prioritization isn't set up for gaming or their network/infrastructure just cant handle the high speeds they're giving everyone.

I was messed about for a solid 3-4 months before finally getting out of my contract and switching to Sky, since the change over the issue magically disappeared.

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h3x1e
Aspiring Expert
349 Views
Message 5 of 24

Re: Latency Issue- Ping Jitter While Gaming

Thank you for posting, the more data we can get on this specific issue the better. Could you do PingPlotter tests and post the screenshots, before and after 18:00.

 

Also could you try streaming something on Twitch.tv or the like and take tests both before and after 18:00 also.

 

So as you've done in the first test, ZERO network load before and after 18:00 (I would gueest turning off WiFi so it rules out rogue devices spiking ping (although I doubt it will be)

Then Two tests with network load from a stream or download.

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RicardoTime
Aspiring Contributor
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Message 6 of 24

Re: Latency Issue- Ping Jitter While Gaming

Thanks for the feedback, however I just dont understand how it happened, I've been a BT customer for years, never had an issue then about 5 months ago everything changed, It really does sucks if the issue cant be fixed, surely there must be some kind of industry standard that must be met, how can BT get away with this.

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h3x1e
Aspiring Expert
336 Views
Message 7 of 24

Re: Latency Issue- Ping Jitter While Gaming

I edited my post above, would be interested to see load latency and completly idle.

 

The problem with these issues is that they can look like the same issue but might not be so it's a case of ruling everything out to be able to catagorize it.

RicardoTime
Aspiring Contributor
332 Views
Message 8 of 24

Re: Latency Issue- Ping Jitter While Gaming

Thanks for the feedback I will try and get the Data that you request

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RicardoTime
Aspiring Contributor
282 Views
Message 9 of 24

Re: Latency Issue- Ping Jitter While Gaming

Ping Plotter Wired Without Twitch.pngPing Plotter Without Twitch 4pm

Ping Plotter Without Twitch (Wired)

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RicardoTime
Aspiring Contributor
281 Views
Message 10 of 24

Re: Latency Issue- Ping Jitter While Gaming

Ping Plotter With Twitch.png

Ping Plotter With Twitch 4PM (Wired)

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