Had an engineer out which I was told was due to the line crashing / latency (ping spikes) on the phone but was actually here to do a 'speed boost'. He noticed issues which he fixed and it generally fixed the ping issues that day but they have returned already the following day. Going now from 14ms to 146ms when using the internet. Just signed a new contract with BT being promised for the issues to be fixed. Can I help an actual BT staff forum member to look into the ping issues PLEASE.
Hi, yeah im still having the exact same issues, filed a formal complaint to which they have called me about and referred me to 3 different ares of the business, tech experts and them seomeone even more senior but all have told me they have no way of measuring ping etc which is ridiculous, if they arent able to sort this by the end of the month then i have decided i will have to switch my isp
Hi @Keith_Beddoe if you are able to contact anyone in bt please can you do so, as you may have noticed me and so many others have been complaining of ping spikes for weeks/months now and nothing seems to be being done about it. I followed what you asked of me on a post i made including the quiet line and checking the wiring of my socket etc but nothing came of it. This seems to be a wider issue with bt with the amount of people i see with the same issue and this needs to be acknowledged by bt as theyre turning a blind eye to it after contacting them so many times
Im in the exact same boat, £70 a month and virgin isnt an option for me either but looking at options such as sky as although they may not have as good down/up speeds hopefully it will be stable at least. Having lower down/up wouldnt be as much of an issue as what im experiencing now as any game is literally being made unplayable.
Yeah we have Sky Q so not an awful idea either. Sky actually offer the exact same here. I know they use the same exchange / openreach but honestly BT just don't care. Not that it should matter but been a customer of BT for 10+ years.
I am just a customer, so there is nothing I can do. All I can say, is that any downloading or streaming video that is taking place, will affect ping response, its unavoidable, as the upload path is being used by those services, often in blocks of data sent at regular intervals, to control quality and provide statistics back to the provider.
The priority for BT Retail, and most other providers, is to provide a good quality download path to deliver Value Added Services, like BT YouView. Fortunately BT YouView extra channels delivers its services using multicast, which does not require an upload path, which is why it does not interfere with gaming.
Youtube, Netflix, Amazon Video etc, uses unicast, which does use the upload path.
Many years ago, BT did experiment with a trial gaming only service which guaranteed a low ping response, but hat was abandoned after lack of interest.
Bad errors on your line, will cause re-transmissions and also affect ping response, but that would be there, even without any other services being used.
Anyway, lets not hijack this thread, and let see if @Taker44 can be helped.