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Message 61 of 289

Re: Latency Variation (Ping Spikes) during online gaming.

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if they know theres a problem then they should fix it instead of moving you to a different server as what about everybody else using the server?
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Message 62 of 289

Re: Latency Variation (Ping Spikes) during online gaming.

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I guess I haven't moved to this new server still facing lag spikes either with YouTube or without. Anyway they told me the process will take 10 days then they will call me back so let's wait and see lets hope it will be improved this week.

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Message 63 of 289

Re: Latency Variation (Ping Spikes) during online gaming.

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@shamus1 your average non gamer user won't notice ping spikes at all since they only use Facebook and Netflix and these things run fine even with high ping. I bet 95% of BT users don't know what ping is.

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Message 64 of 289

Re: Latency Variation (Ping Spikes) during online gaming.

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Update, still the same. Engineer visit tomorrow.PingPlotterSunday.jpg

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Message 65 of 289

Re: Latency Variation (Ping Spikes) during online gaming.

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SO the Wholesale Engineer didn't come to the house, and the "visit" was completed at 8am  on the dot. Either didn't even bother going to the exchange or coming here to see what the issue is, probably went to the exchange thinking it was a connection dropout issue as thats that BT keep describing the fault as.

Kinda disappointing this was the outcome, time to get a bit more stern I think.

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Message 66 of 289

Re: Latency Variation (Ping Spikes) during online gaming.

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@h3x1e  did you have the same issue with vodafone ? I'm just asking cause they are the fastest in my area so I just want to know before I switch to another ISP. if these problems follow me to another ISP, I'm probably gonna give up gaming and settle for a **bleep** ADSL connection until we have Virgin available.

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Message 67 of 289

Re: Latency Variation (Ping Spikes) during online gaming.

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I had worse issues with Vodafone, that I dont think are fully fixed yet.

Couldn't watch any Twitch streams, would buffer 24/7 on 480p, 720p and 1080p. Ping was fine though.

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Message 68 of 289

Re: Latency Variation (Ping Spikes) during online gaming.

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Just off the Phone with a BT. As expected no one had ever made a note of it being a latency issue on their system. The fault has now been raised as a complaint and has been sent to "the offline team" I think the guy said. 

The guy also said "latency is not something we can control" which kinda started to infuriate me.

We'll wait and see what the "Offline Team" say on Wednesday.

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Message 69 of 289

Re: Latency Variation (Ping Spikes) during online gaming.

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It seems like the "Offline Team" still dont understand the issue or have been given wrong information from the main customer service team.

As I've said from the start of this issues it's a Ping / Latency / Jitter issue not a Speed / Dropped Connection issue that it keeps being labeled as.

Trying to get Offline Team to email conversation with me so that I can give them in depth evidence that the problem is in BT's network and which servers are probably causing the issue and get it fixed for the majority having the problem.

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Message 70 of 289

Re: Latency Variation (Ping Spikes) during online gaming.

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Thanks for the update.  Keep plugging away. 

Happy to provide any pingplotter data as evidence that it is a client wide issue. 

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