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matthewuncle
Aspiring Contributor
983 Views
Message 241 of 295

Re: Latency Variation (Ping Spikes) during online gaming.

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Short test just now  with 0.5secs intervals.  It is evident when the 4k streaming kicks in although the ping is nowhere near as high as I was previously getting 

 

Pingplotter4.png

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CAI_007
Aspiring Contributor
945 Views
Message 242 of 295

Re: Latency Variation (Ping Spikes) during online gaming.

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A mod got this fixed for me. Looks like they have changed my routing to either a less busy route or a through a route that doesn't have this hidden traffic management in place. Either way, it's fixed now. 

Keep complaining guys and hopefully you get moved too. 

hawicky
Aspiring Contributor
938 Views
Message 243 of 295

Re: Latency Variation (Ping Spikes) during online gaming.

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@CAI_007 

Its great to see someone get this sorted... finally. Hopefully the solution will now be widely known within BT and this gets fixed for everyone soon.

@Matt-S 

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Daveronan
Contributor
920 Views
Message 244 of 295

Re: Latency Variation (Ping Spikes) during online gaming.

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Spoiler
 

Been waiting 4 days for a reply from mod

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NeilO
Moderator
Moderator
916 Views
Message 245 of 295

Re: Latency Variation (Ping Spikes) during online gaming.

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Hi @Daveronan I'm really sorry about the delay getting back to you, we're very busy in the mod team at the moment. I can see your details in our queue and we will get back to you as soon as you reach the top of our list which will likely be at some stage tomorrow. Once again sorry about the delay.

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Daveronan
Contributor
908 Views
Message 246 of 295

Re: Latency Variation (Ping Spikes) during online gaming.

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Okay thanx

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Daveronan
Contributor
869 Views
Message 247 of 295

Re: Latency Variation (Ping Spikes) during online gaming.

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I decided to email the ceo at bt last night,this morning I got a call regarding the issues and the email I sent from a guy in England.Hes told me there goin to switch my Ip profile tonight and hopefully it should fix the issue.Hes also told me he will be handling my case from now on and not the Indian call centres which is a relief.Fingers crossed this will fix the issue.Was also refunded some money for the lack of service.

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h3x1e
Expert
826 Views
Message 248 of 295

Re: Latency Variation (Ping Spikes) during online gaming.

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Openreach were about the street today, servaying for FTTP install in about 2-3 months. Thats pretty exciting...

 

Ping issues haven't gone anywhere though.

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xero
Aspiring Contributor
793 Views
Message 249 of 295

Re: Latency Variation (Ping Spikes) during online gaming.

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After PM'ing with a couple of the Moderators over the last few weeks, they seem to have finally got through to the right person and my ping issue has been fixed. Speeds now reach max bandwidth immediately during speed tests and I can stream content without getting lag spikes every few seconds. I really hope it doesn't mess up again 🤞

FGmxFZv

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Daveronan
Contributor
782 Views
Message 250 of 295

Re: Latency Variation (Ping Spikes) during online gaming.

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Glad your issue is sorted.Mine isn’t it doesn’t seem like the ip reset has worked it’s just as bad as it was before 😩

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