Daveronan, you need to make your own post. Post all the relevant info. Like ping plotter with connection idle. Ping plotter while loading Netflix or twitch. Make sure connection is hard wired. Do the dial tone test also. Make sure there is no sound on your line.
Some disappointing information this afternoon, not from the MODs but from the higher-level Engineers working on the issue.
They are saying the ping spikes are not happening within the BT core network, which I think I’ve proved that the spikes are happening within the BT network with the plethora of PingPlotters showing exactly what BT servers are spiking in ping.
I've now agreed to set up a day or a few days where those high-level Engineers can actually monitor my internet traffic so they can see packets moving through the network (I assume) so they can see exactly what’s happening with gaming packets on the BT network when streaming.
Also agreed to do more tests in concerns the high-level engineer has about Twitch having an issue with "Normal Latency" streams (where pings will basically yo-yo up and down constantly in a pretty common pattern. I'm going to do some tests on a neighbours Sky Fibre connection, to see if the Normal Latency issue is actually with Twitch or if it only yo-yo's on BT's network. Will get these tests done ASAP.
Mods are also going to try and get the high-level Engineers to get in contact with me directly to save the middle man contact.
Conclusion from this update:
Slightly off topic here, but Openreach are here putting up what looks to be Fibre Ports on the pole that’s inside my drive and running a long length of cable quite narrow black cable between the poles in my street.
Anyone with knowledge of how Openreach deploy FTTP know if this is FTTP or could it be something else? They seem to be running the cable between all the poles at least, but I’ve only noticed them putting one set of what look like Fibre Ports on the one pole in my property.
Okay, so I posted the other day claiming my issues were fixed, however... they have somehow gotten incredibly worse. See the pingplotter screenshot below. Pings are unbelievable. Very disappointed to see this...
Ping at 1 second intervals not 0.5, use ipv4 ping not ipv6 (BT is pretty bad for its implementation of ipv6, it's well known) and ping google.co.uk not .com
My case is now with the Chief Executive btw, nothing against the mods here they did a great job trying to get the right people to try and do something but it's been going on too long now.
I'm actually noticing that the spikes aren't happening as often over the last week since contacting the Chief Executives team. Waiting for an update on Monday.
Changed to everything you said. Started without watching a stream then (as you can see in the packet loss graph) in the middle started streaming video on YouTube. Ludicrous
There's something up with your local network. You have 2000 ping to your router.
That also only happened when streaming. Router can't handle the traffic? I don't know.