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WhatAmISupposedToDo
Aspiring Contributor
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Message 1 of 10

Latency problems

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Hello,

we recently switched back to BT from another ISP as we were guaranteed higher broadband speeds at a similiar price, while this has been fullfilled, when multiple devices are using the broadband at once things get a little annoying, to be specific if I was to be playing a game which requires a decent ping, my latency would be great, however once a television is being used around the house I get random spikes of high latency causing multiplayer games to be almost impossible to play, despite this I would be able to watch multiple instances of videos across the household without any loading and etc.

I have spent the past few weeks testing different methods of connection, however I always ultimately use a wired connection, infact the issues get much worse when connected via wifi, I have also tried many other ways of fixing this problem such as disconnecting the router for a few hours, resetting the router amongst messing around with various windows features, and despite all these things I've tried personally it has made very little progress and I have since had to revert any attempts to fix the issue.

In order to display visually what I mean, I did a simple ping command to the BBC to show what I mean by latency spikes.

Ping while one Youtube video is playing

Ping without any videos playing

As you can probably imagine, the latency issue would be much worse if someone was watching a ultra high definition video from netflix or amazon prime video amongst other phone connections and etc.

 
 
BT Broadband Plan: BT Infinity
Download Speed: 55.75 Mbps
Upload Speed: 20.00 Mbps

I'd be happy to display any router logs if that would help.

 

Thanks in advance, 
Joshua.

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9 REPLIES 9
Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Latency problems

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You would need to use a third party router which supports QOS (Quality Of Service) and bandwidth controls. The BT home hub does not have that facility.

The cheapest router which supports those features, is the TP Link TD-W9970 N300, which costs about £35.

You can give the games console/computer the highest priority (1), that will ensure that it gets the fastest response.

If you want more details on the TP Link, then look on my forumhelp website.

 

WhatAmISupposedToDo
Aspiring Contributor
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Message 3 of 10

Re: Latency problems

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I'll definitely look into it, thanks for taking the time to reply.
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jonnye71
Beginner
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Message 4 of 10

Re: Latency problems

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did this work by getting a router with Qos capability?

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WhatAmISupposedToDo
Aspiring Contributor
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Message 5 of 10

Re: Latency problems

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Short answer: No.

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CloudGamer
Contributor
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Message 6 of 10

Re: Latency problems

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Can you prioritise devices and/or prioritise applications as well as apply "adaptive QoS"?

 

Can you make ICMP pingable?   This gives access to some awesome network monitoring tools.

 

Ref: https://community.bt.com/t5/Home-setup-Wi-Fi-network/Is-My-BT-Internet-Connection-Suitable-For-Next-...

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jonnye71
Beginner
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Message 7 of 10

Re: Latency problems

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Have you still not managed to resolve it?

Have BT done anything to help?

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jonnye71
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Message 8 of 10

Re: Latency problems

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You can’t prioritise stuff on BT hubs and he’s said getting a new hub to do that but it didn’t help. 

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TechTino
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Message 9 of 10

Re: Latency problems

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jonnye71
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Message 10 of 10

Re: Latency problems

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Thanks so much, have you been able to fix yours? What did you get BT to change if so?
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