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Nic23
Aspiring Contributor
1,325 Views
Message 1 of 9

Line cord error broadband orange

Hi, my broadband was working fine last night, as was the phone line I assume. This morning the broadband is flashing orange and the phone says line cord error. There has been no storms or anything, so I'm at a loss to what has happened.
I have tried all the connection ports and there is no reported problems in my area, on bt website.
Thanks in advance
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8 REPLIES 8
Distinguished Sage
Distinguished Sage
1,322 Views
Message 2 of 9

Re: Line cord error broadband orange

If one wire of your phone line is disconnected, you will get a very poor speed, and no dial tone.

 

You need to report it as no dial tone. Do not mention the broadband.

 

Once the phone fault is fixed, then the broadband will get better. It will get fixed quicker, as there are plenty of Field Technicians who can fix phone faults, but not many broadband ones.

 

Check at the test socket first.

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Distinguished Sage
Distinguished Sage
1,319 Views
Message 3 of 9

Re: Line cord error broadband orange

There is a fault on your line, have you reported it to 0800 800151?

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Nic23
Aspiring Contributor
1,307 Views
Message 4 of 9

Re: Line cord error broadband orange

Thanks for your help, it appears to be working. I couldn't call out off my land line (tried several times), but it let me call the above number and whilst I was waiting for an advisor it began working. Bizarre.
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Distinguished Sage
Distinguished Sage
1,303 Views
Message 5 of 9

Re: Line cord error broadband orange

High resistance fault possibly, or third part interruption.

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DavidCo
Expert
1,277 Views
Message 6 of 9

Re: Line cord error broadband orange

Nic23

As a maatter of interest, I have had several  'line cord error' showing up on my BT 8500 phone (land line) whilst the broadband was just fine.

The error just goes away after a while.

 

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Liam_
Expert
1,272 Views
Message 7 of 9

Re: Line cord error broadband orange

 

@DavidCo

Same here for years with BT6500.  Quiet line test is fine, broadband no issues.  BT phones?

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Nic23
Aspiring Contributor
1,264 Views
Message 8 of 9

Re: Line cord error broadband orange

I have bt phones, I've never had the line error before. The broadband will flash orange occasionally, but usually works OK after a short while
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DavidCo
Expert
1,239 Views
Message 9 of 9

Re: Line cord error broadband orange

I did speak to a BT phone engineer a couple of years ago and he said it was a line error that should clear itself.

It is, I think, only BT phones that have the 'error response' built in.

 

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