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Distinguished Sage
Distinguished Sage
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Message 41 of 61

Re: Link BT Home Hub 3a and 3b together

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Are you sure that you are using the version A as primary, and the B as secondary?

 

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kenmcmahon
Newbie
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Message 42 of 61

Re: Link BT Home Hub 3a and 3b together

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Thanks for the really helpful info here. I've tried this with a HH3A and HH3B exactly as described, but once a device connects wirelessly to the HH3A it will no longer connect to the HH3B. This happens whichever round way I do it. Whether the 3A is the primary or secondary and it's always the B that's the problem, I can't connect wirelessly to it once I've been connected to the A.

 

I've got a HH2 which I think I might use to replace the HH3B (I've lost the power supply so I'll have to buy a new one). Unless anyone has an idea what the problem might be?

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Distinguished Guru
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Message 43 of 61

Re: Link BT Home Hub 3a and 3b together

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Hi kenmcmahon and welcome

 

Things may changed since I first posted this....:|

If this is the case, then it could be down to the firmware updates that both types of the hub 3 have received.

 

I had no issues with a type a as the primary and a type a or b as a secondary. I've reverted back to just one hub, but plan to use 2 again in the future. The only problem now is that I've handed my type b back to BT:(

 

The most obvious thing is to make sure you're out of range of first hub to get a connection to the second hub if you're connecting to each automatically.

 

Another thing to try is to give the secondary hub a different wireless key so your device(s) can only connect to one or the other using a different key (try setting your device so each hub can only be connected to manually to test and then try automatically).

 

 

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kenmcmahon
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Message 44 of 61

Re: Link BT Home Hub 3a and 3b together

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Hi Ds,

Thanks for the prompt response.

I'll give your suggestions a try. I think you're probably right and there has been a firmware update. I'm attempting to connect to the hubs using a macbook pro and  get a connection timeout when attempting to connect to hub B. The only way to get it to connect appears to be to reset the Hub B and connect to it BEFORE connecting to the Hub A. If I then disconnect from B, connect to A, disconnect from A and attempt a reconnect to B, no luck. Before we had Infinity I was using the A with a HH1 with no problems. I suppose I could go back to that as, AFAIK, I don't have any 802.11g devices on the network. For the future though, it would be nice to get the 2 HH3's working together if it can be done. Also if there has been a firmware update that now makes this unworkable it might help people to know.

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Distinguished Guru
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Message 45 of 61

Re: Link BT Home Hub 3a and 3b together

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@kenmcmahon wrote:

Hi Ds,

Thanks for the prompt response.

I'll give your suggestions a try. I think you're probably right and there has been a firmware update. I'm attempting to connect to the hubs using a macbook pro and  get a connection timeout when attempting to connect to hub B. The only way to get it to connect appears to be to reset the Hub B and connect to it BEFORE connecting to the Hub A. If I then disconnect from B, connect to A, disconnect from A and attempt a reconnect to B, no luck. Before we had Infinity I was using the A with a HH1 with no problems. I suppose I could go back to that as, AFAIK, I don't have any 802.11g devices on the network. For the future though, it would be nice to get the 2 HH3's working together if it can be done. Also if there has been a firmware update that now makes this unworkable it might help people to know.


Hmm, during the set up process for the secondary hub (type b) I used a windows based laptop and not a mac...:|

 

When you say reset, what do you actually do? The secondary hub type b shouldn't be reset after making the changes to it. It can however be turned off as much as you like.

 

Mine worked fine with the type A as the primary and the type B as the secondary

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kenmcmahon
Newbie
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Message 46 of 61

Re: Link BT Home Hub 3a and 3b together

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Sorry DS, I meant restart, not reset.
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Distinguished Guru
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Message 47 of 61

Re: Link BT Home Hub 3a and 3b together

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Ok, no problem;)

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TinTinLondon
Beginner
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Message 48 of 61

Re: Link BT Home Hub 3a and 3b together

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Hi there,

 

I am a newbiz in this forum.  I find that this forum very helpful especially the information given by DS and Kieth. 

 

I have recently bought a new Home Hub 4 and I want to connect to my old Home Hub 3.  Home Hub 4 is master and Home Hub 3 is slave.  I have followed the instructions in this thread and set up my slave Home Hub 3.  I do not change any settings on my Home Hub 4.  The result is the slave Home Hub 3 only will work when I connect directly to the enthernet port of Home Hub 4.  It does not work when I connect the slave Home Hub 3 to my powerline plug in the other room.  The devices connect to the slave Home Hub 3 timing out.  I wonder anyone can help me.

 

Eric.

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Distinguished Guru
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Message 49 of 61

Re: Link BT Home Hub 3a and 3b together

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Hi Eric and welcome to the forums.

 

I'll take a look when I can, but are you sure the powerline adapters are not going in to sleep mode when the spare hub isn't being used?

 

As a test, what happens if you set it up, connect a laptop/PC via ethernet to the slave hub, does it then work?

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TinTinLondon
Beginner
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Message 50 of 61

Re: Link BT Home Hub 3a and 3b together

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Hi DS,

 

Thank you very much for your reply.  The powerline adaptor is not in sleep mode and all the lights are on.  I have connected my PC (no wifi) via ethernet to the slave hub and connected the other ethernet port of the slave hub to the powerline adaptor.  I can confirm this configuration works.  Only via Wifi does not work.

 

Many thanks,

Eric.

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