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TrevJD
Newbie
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Message 1 of 2

Losing Internet on Tablet.

I have the latest BT Router and this is connected to TV through Ethernet cable and connects also to Laptop & Tablet wirelessly. All has been fine until about 10 days ago when Laptop & Tablet started losing the Internet. The Laptop is in the same room as the Router and  the Tablet is used upstairs. there is no problem with TV Cable -speed is fine. The Laptop loses the Internet occasionally now and the tablet struggles to stay connected. Nothing has changed in the house or any positions of Laptop/Tablet. The Tablet will connect downstairs. Advice please.

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Losing Internet on Tablet.

have you tried splitting the 2.4/5ghz networks?  http://bt.custhelp.com/app/answers/detail/a_id/56419/~/how-do-i-split-my-bt-hubs-ssid-%28wireless-ne...

have you changed channels from auto to manually select

have you tried changing the wireless mode?

it possible a neighborur has a new router and is on same channel as you

have you turned off smart setup?



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