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Valb37
Beginner
528 Views
Message 1 of 3

Loss of connection to You View box

We had BT home hub - 3 dishes- set up yesterday and today I can’t access my You view as it says not connected.  I don’t want to use a cable and in Settings I can’t see how to connect to the new password.  Appreciate any help on how to re-connect.  Many thanks 

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NeilO
Moderator
Moderator
513 Views
Message 2 of 3

Re: Loss of connection to You View box

Hi Valb37, welcome to the community and thanks for posting. Youview Box's are not wireless so you need to connect them with an ethernet cable to get a connection. 

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Valb37
Beginner
497 Views
Message 3 of 3

Re: Loss of connection to You View box

Thanks you. I have an Ethernet cable plugged in but still saying not connected. Have followed BT instructions turn off/in etc but still not connected.  Any further suggestions?  Many thanks. 

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