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TimChisman
Aspiring Contributor
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Message 1 of 10

Low Download Speed on Infinity 2

My download speed keeps dropping to below 1mb/s yet I have historically had 70+. Upload in approx 20mb/s

Help....!
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9 REPLIES 9
Distinguished Guru
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Message 2 of 10

Re: Low Download Speed on Infinity 2

If you have a HH5, can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254

Lines 1-13 will be enough

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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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TimChisman
Aspiring Contributor
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Message 3 of 10

Re: Low Download Speed on Infinity 2

HomeHub5
2. Serial number: +076284+1402003236
3. Firmware version: v0.07.01.0235-BT (Type B) Last updated [Unknown]
4. Board version: 01
5. VDSL uptime: 0 days, 22:48:18
6. Data Rate: 19999 / 79987
7. Maximum Data Rate: 28048 / 87290
8. Noise Margin: 15.5 / 8.0
9. Line Attenuation: 0.0 / 16.8
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 276.2 MB / 3.0 GB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi:
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Distinguished Guru
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Message 4 of 10

Re: Low Download Speed on Infinity 2

Are your problems over wifi or wired ethernet?
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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TimChisman
Aspiring Contributor
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Message 5 of 10

Re: Low Download Speed on Infinity 2

Wifi, yet when I do a line test at stupid-o-clock in the morning, it registers 70mbps plus...
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Distinguished Guru
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Message 6 of 10

Re: Low Download Speed on Infinity 2

So wired is ok? That would be wireless interference
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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TimChisman
Aspiring Contributor
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Message 7 of 10

Re: Low Download Speed on Infinity 2

How do I cure that?
My speed is slower than it was on normal broadband...?
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switch625
Contributor
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Message 8 of 10

Re: Low Download Speed on Infinity 2

Try changing your wireless channel on the router settings

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shirts
Recognised Expert
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Message 9 of 10

Re: Low Download Speed on Infinity 2

Download "inssider" from http://www.majorgeeks.com/files/details/inssider.html which will show you the channels already in use. Pick a less used channel and set your hub to use that channel.........Smiley Wink

If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........Smiley Wink
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TimChisman
Aspiring Contributor
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Message 10 of 10

Re: Low Download Speed on Infinity 2

Thanks 🙂
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