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Message 21 of 46

Re: Macs drop off and won't connect to BTHub - Macs and BT Broadband

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Done all the above and now my mac seems perfectly connected to the wifi. Run diagnosis and it says everything is ok. All green. However MY BROWSERS STILL DO NOT WORK! Any thoughts?
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Message 22 of 46

Re: Macs drop off and won't connect to BTHub - Macs and BT Broadband

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neilho
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Message 23 of 46

Re: Macs drop off and won't connect to BTHub - Macs and BT Broadband

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This worked a treat. Many Thanks; BT should pop this on their FAQs. Bloomin' MACs being awkward!
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jfkyachts
Beginner
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Message 24 of 46

Re: Macs drop off and won't connect to BTHub - Macs and BT Broadband

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Personally, I do not think it is a Mac problem, more that BT is trying to be too clever with its dual range wireless frequency....without checking the kind of connections and platform that everyone is using. I don't think we should blame the Macs!

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Distinguished Sage
Distinguished Sage
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Message 25 of 46

Re: Macs drop off and won't connect to BTHub - Macs and BT Broadband

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@neilho wrote:
This worked a treat. Many Thanks; BT should pop this on their FAQs. Bloomin' MACs being awkward!

You mean like this

 

http://bt.custhelp.com/app/answers/detail/a_id/44798/~/i-have-problems-connecting-5ghz-and-dual-band...

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Popsicola
Newbie
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Message 26 of 46

Re: Macs drop off and won't connect to BTHub - Macs and BT Broadband

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Thank you so much for this! I've been having issues for so long with this problem and had tried everything. BT and Apple were of no help whatsoever and I thankfully stumbled across your post. Problem sorted. Thanks again!
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Message 27 of 46

Re: Macs drop off and won't connect to BTHub - Macs and BT Broadband

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Thanks so much for this Chrismith92. Peace at last!
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Heisenchick
Beginner
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Message 28 of 46

Re: Macs drop off and won't connect to BTHub - Macs and BT Broadband

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@Chrismith92 Wherever you are - THANKS THANKS THANKS a ton. I have been struggling with this issue for years. Changed flats (not bcs of the broadband issue, but, just saying). Changed computers (from Mac to Mac). Changed routers. Changed channels of said routers. Restarted router and computer about 10^120 times. Nothing worked - until now.

 

Many thanks for the detailed instructions as well (I am as far away from a computer nerd as humanly possible and sometimes some of those forums left me thinking I couldn't understand English)

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mrh2
Newbie
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Message 29 of 46

Re: Macs drop off and won't connect to BTHub - Macs and BT Broadband

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On a homehub2, it doesn't have 5g signal. The solution was to set the Mac MTU value to 1460 instead of default 1500 in advanced settings.
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kimkim
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Message 30 of 46

Re: Macs drop off and won't connect to BTHub - Macs and BT Broadband

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Hi 

 

This solved a problem we'd been having on the Mac for months, thankyou!

 

Only problem now is all of the devices in the house now connect to 2.4GHz and are running incredibly slowly on the internet. None of them seem to have the network with the '5' I have added at the end on the list of networks to connect to.

 

Am I missing something?

 

Thanks!

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