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Distinguished Sage
Distinguished Sage
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Message 31 of 46

Re: Macs drop off and won't connect to BTHub - Macs and BT Broadband

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Not all devices can use the 5Ghz frequency. It depends on what wireless network adapter they have. If they can not see it they can not use it.

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kimkim
Newbie
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Message 32 of 46

Re: Macs drop off and won't connect to BTHub - Macs and BT Broadband

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It's a windows laptop, and it connected to 5Ghz fine until I followed the instructions earlier on in this thread to fix the Macbook - now the Macbook is fine but the Windows laptop will only connect to 2.4Ghz and not 5

The helpline at BT said it should just automatically connect to 5ghz but... it's doesn't!

Any ideas?

Thanks!

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Distinguished Sage
Distinguished Sage
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Message 33 of 46

Re: Macs drop off and won't connect to BTHub - Macs and BT Broadband

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Open Network and Sharing Centre then go to manage wireless networks. Highlight your 5GHz network and move it to the top of the list.

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jfkyachts
Beginner
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Message 34 of 46

Re: Macs drop off and won't connect to BTHub - Macs and BT Broadband

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We have just been connected to fibre optic/Infinity ( after a titanic struggle with BT about costs!) -any way - all seems OK, but back to the problem of switching between 2.4 and 5.....so does the fix that ChrisSmith92 suggested work for Home Hub 5 as well - to fix the fibre optic at 5 for my MBPro?

Thanks for advice.....but BT wont acknowledge that this is a problem...!?

JE

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Distinguished Sage
Distinguished Sage
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Message 35 of 46

Re: Macs drop off and won't connect to BTHub - Macs and BT Broadband

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Apple devices seem to have a problem with the dual bands having the same SSids. Apple won't acknowledge that this is a problem. In answer to your question. Yes it will probably work, assuming you have the same problem.

 

If that doesn't help another thing to try is to change the Homehub to WPA2 only on both frequencies.

 

See link how to do this.

 

http://bt.custhelp.com/app/answers/detail/a_id/46551

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2,077 Views
Message 36 of 46

Re: Macs drop off and won't connect to BTHub - Macs and BT Broadband

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Thanks Chrismith92! I was getting crazy and now following your instructions I can work from home with my MacBook Pro.

 

thanks again!!!!

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Bloomerss
Newbie
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Message 37 of 46

Re: Macs drop off and won't connect to BTHub - Macs and BT Broadband

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Hi, will this affect the connection for everyone? Or does it just allow it to change for the Mac user?? No one else has an issue connecting on the internet apart from myself on my MacBook Pro!
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Distinguished Sage
Distinguished Sage
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Message 38 of 46

Re: Macs drop off and won't connect to BTHub - Macs and BT Broadband

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It will not affect other users.

 

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Message 39 of 46

Re: Macs drop off and won't connect to BTHub - Macs and BT Broadband

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Worked great! Thank you so much!
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lufct2
Newbie
1,795 Views
Message 40 of 46

Re: Macs drop off and won't connect to BTHub - Macs and BT Broadband

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Thanks Chrismith92 great post and steps work a treat

 

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