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bailin
Aspiring Contributor
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Message 1 of 3

Manual and automatic switching of channels re interference on smart routers issue

I am under sales pressure to switch to fibre but I am told that I initially have to go online to bt website to channel switching page with the smart hub router 6 that comes with fibre. I did not have to do that with my smart  hub 4 which was plug and play. My devices Samsung wireless tablets are not compatible with final confirmation button on channel switching BT page which is greyed out so cannot confirm changes. My first router 4 automatically switches to channel 1 which has no interference.  However, a replacement new router 4 was sent to me in hope of fixing another unlinked problem which it did not fix.  However, this replacement router created another problem, satellite signal interference. BT had changed at some point in manufacture the new router 4 to fixed channel (channel 6). I have local or non local interference on channel six which appears to interfere with my satellite signal so that I am located 80 miles away. When I replace the new router with the older automatic channel switching router I am located correctly at my home address. If I change back problem instantly comes back. BT Enhanced Tech Support were aware of the mid manufacturing non automatic switching change (precipitated by complaints re the automatic channel switching earlier versions of router 4) as the cause and they told me to switch back to my old router 4 as it automatically switches to channel 1 which did not have the satellite signal interference or whatever interference was affecting my location. Problem solved. Anybody know what router 4 model numbers in the manufacturing line were automatic switching and those later which were non automatic switching or how I can get that info?  If my router 4 becomes faulty I would have to get a model 4 version which has automatic switching as I have to be on channel 1 not 6. I would probably have to buy second hand but I would need that range of router 4 model manufacture line numbers to check correct model ie. automatic switching. There does not appear a way to contact manufacturer to get the info directly. Also, I am concerned the problem will come back if upgrade to Fibre and I get the default smart hub 6 and find I am on channel 6 not channel 1, as the interference problem is still present on channel 6. 08001114567 BT Tech Support do not know anything about these issues and could not help at all during the month I had the local positioning problem a couple of years ago.  It was BT Enhanced Tech that were familiar with the issue and provided the solution ie. changing back to my automatic channel switching router (I had not made the connection). However, replacement old stock from BT re Home Hub 4 would probably be fixed channel not the previous automatic switching version. Hence my need for time line maufacturing numbers for the automatic and fixed versions of the Hub 4. In addition I need to know if the Smart Hub 6 for Fibre will automatically plug and play, without having to go to line switching BT Web page, and switch to channel 1 the channel I am always switched to with my current Smart Hub 4. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Manual and automatic switching of channels re interference on smart routers issue

I really can't be bothered to read that huge wall of text, but all BT Home Hubs have the capability to manually select wifi channels. The choice, however, on later models is restricted to 1,6 or 11 in the 2.4Ghz band.  Go to advanced settings > advanced wireless.

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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: Manual and automatic switching of channels re interference on smart routers issue

I would suggest that if you want forum users to read your post that you submit another message with the text edited and formatted so that it can be read. I gave up after the first few lines!

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