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EastEnder
Beginner
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Message 1 of 18

Massive Broadband Usage - Could it be the Ipods?

I'm really concerned about our Broadband Usage  Last month we supposedly used 56GB (we are on the 10GB package) so this has cost an extra £50.  I have already received a message this month to say that I have gone over our limit. We only signed up with BT Broadband at the end of December and each month the usage has gone up dramatically. 

 

According to the BT usage monitor we have used 3GB in the last day.  On the advice of BT Customer Support I downloaded an independent usage monitor  onto the two PC's that we have which showed usage in the last day of just 11MB.  The only other equipment we have is two i-phones and two i-pod touches - could these be the culprits? We don't download music or films but my son has been playing a game on the Ipod touch that links to the internet but could only have played this for a maximum of two hours yesterday. 

 

Is it possible for the usage monitor to be totally wrong and we're being mischarged?  Our wi-fi connection is secure.

 

I'm going to turn of the wi-fi access on all of the iphones/ipod touches  and check again in the morning. Is there anything else I should do?  Has anyone else had a similar problem?

 

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Message 2 of 18

Re: Massive Broadband Usage - Could it be the Ipods?

Hello EastEnder and welcome to the forums.

 

On the iPhone you can navigate to Settings->General->Usage and find how much WiFi data (which will count towards your BT BB allowance) you have used since you bought the phone/last reset the statistics.

 

On the iPod, the same menu doesn't tell you how much data you have eaten, but you can download Apps from the Appstore to do this. Search for Wifi Data Usage.

 

One example is:

http://itunes.apple.com/us/app/wifiman-real-time-wifi-usage/id424754201?mt=8

 

but I can't vouch for it personally.

 

You can of course see how much data your Homehub has used on the front page of the hub configuration:

or

 

http://192.168.1.254

A-Z

Internet connection - it tells you how much you have uploaded and downloaded.

Both figures count towards your usage.

 

Hope this helps,

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EastEnder
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Message 3 of 18

Re: Massive Broadband Usage - Could it be the Ipods?

Thanks for this but I'm not sure where I find the the home hub configuration... Can you provide an 'idiot's guide'.  Also, am I understanding it right that this should give me all the wifi usage and then I should add the usage from the PC that is not wifi and then that should be my total usage?

 

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Message 4 of 18

Re: Massive Broadband Usage - Could it be the Ipods?

Hello,

 

Open a web browser (e.g Firefox, Internet Explorer, Google Chrome).

 

In the top window remove all the text (where it says http://somethingorother.somewhere.somedomain)

Type:

http://192.168.1.254

 

Hit enter.

On the front page, it normally tells you your total internet usage *since the last reboot/connection reset of the Homehub*

 

If it doesn't, the click on A-Z in the top right and then click on I (eye)

Click on internet settings.

Type in your password in the box (your password is printed on the back of the HomeHub or you may have previously changed it)

This will tell you your total Broadband internet usage *since the last reboot or connection reset*.

 

Did you find the usage stats for Wifi on the iPhone?

 

 

 

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Message 5 of 18

Re: Massive Broadband Usage - Could it be the Ipods?

 

For example, my Hub shows:

 

Connection time:2 days, 21:22:27

Data Transmitted/Received (GB):0.1 / 1.3

 

 

I got disconnected 3 days ago when our Electricity meter was replaced. Looking at the above, I have used 1.4GB in nearly 3 days. There are roughly 30 days in a month, so we need to mulitply our usage by 30/3 = 10. If I carry on with my surfing/gaming habits as for the last 3 days, then I will be using 10 * 1.4GB = 14GB .

 

Hope this helps,

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Distinguished Guru
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Message 6 of 18

Re: Massive Broadband Usage - Could it be the Ipods?


@EastEnder wrote:

Thanks for this but I'm not sure where I find the the home hub configuration... Can you provide an 'idiot's guide'.  Also, am I understanding it right that this should give me all the wifi usage and then I should add the usage from the PC that is not wifi and then that should be my total usage?

 


Hi. Welcome to the forums.

 

The hub stats give the total usage for all connected devices, and may also include things like BTVision, Digital vault and BBTalk (if you have any of those services), but those won't count in the actual usage.

The hub stats includes wifi and ethernet connected machines. However the hub stats may not be complete if the router has reset itself for some reason. It's also tricky to compare with the online meter, since the latter is 24hrs worth up to midnight the previous day and hence in arrears until the next midnight, but displays the usage so far in the month.

 

So to get some idea of daily usage, the figures need to be checked daily (say after 7am - looking at the update date/time) and then written down.

 

Your high usage may well be down to the iMachines, but if you can give some indication of their use - e.g. watching online TV/sports, iPlayer, YouTube, Facebook etc. For example some Facebook applications can use many 100MB per day, and TV streaming can be up to 1GB per hour depending on quality etc. Game downloads can be huge too if that's relevant.

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EastEnder
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Message 7 of 18

Re: Massive Broadband Usage - Could it be the Ipods?

How do I see the hub stats? 

 

RE Ipod touches - no watching of tv , you tube or downloading films. Definately not facebook.  Just a game called 'Forces of War' which connects to the internet - but absolute maximum time of 2 hours.  THis is the only thing that I can think could be the cause... but even then it seems like massive usage just for that.

 

Thanks for your help.

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Message 8 of 18

Re: Massive Broadband Usage - Could it be the Ipods?

Hello EastEnder,

 

You see the Hub stats as explained above - namely:

 

Open a web browser (e.g Firefox, Internet Explorer, Google Chrome).

 

In the top window remove all the text (where it says http://somethingorother.somewhere.somedomain)

Type:

http://192.168.1.254

 

Hit enter.

On the front page, it normally tells you your total internet usage *since the last reboot/connection reset of the Homehub*

 

If it doesn't, the click on A-Z in the top right and then click on I (eye)

Click on internet settings.

Type in your password in the box (your password is printed on the back of the HomeHub or you may have previously changed it)

This will tell you your total Broadband internet usage *since the last reboot or connection reset*.

 

Hope this helps

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EastEnder
Beginner
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Message 9 of 18

Re: Massive Broadband Usage - Could it be the Ipods?

Why is nothing simple!!  I've typed in the Admin password (and double and triple checked it) but it's telling me that the default admin password is incorrect.  Don't know what to do now.

 

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Message 10 of 18

Re: Massive Broadband Usage - Could it be the Ipods?

Hello,

 

BT provide a good guide for finding the admin password here:

 

http://bt.custhelp.com/app/answers/detail/a_id/11383/session/L2F2LzEvdGltZS8xMzA3ODAxNDg5L3NpZC9kV29...

 

If you have no joy, then you will have to Factory reset your Hub:

 

http://bt.custhelp.com/app/answers/detail/a_id/11386/related/1

 

This will lose the stats, but you will be able to monitor from here on in!

 

Hope this helps,

 

 

 

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