cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1pipster
Beginner
756 Views
Message 1 of 4

Mobile no longer connecting to Home Hub 5 after setting up new Windows 10 Laptop

Go to solution

Hi, bit of an odd problem.
I set up a new Windows 10 Laptop last week, connected fine to my Home Hub 5, but since then my Windows 10 mobile phone no longer connects to the Home Hub. All other devices in the house still work. 
The hub is set up with the two  bandwidths separated, all devices are connected to the 2.4 GHz band.
Many thanks in advance for any suggestions.

0 Ratings
Reply
3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage
751 Views
Message 2 of 4

Re: Mobile no longer connecting to Home Hub 5 after setting up new Windows 10 Laptop

Go to solution

Welcome to this user forum.

Its most likely a home hub  "feature".

Try a factory reset of the home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

Then turn Smart Setup off.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
 
Also try separating and renaming the SSIDs again.

http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1

 

1pipster
Beginner
739 Views
Message 3 of 4

Re: Mobile no longer connecting to Home Hub 5 after setting up new Windows 10 Laptop

Go to solution
Thank you, will try that.
0 Ratings
Reply
1pipster
Beginner
688 Views
Message 4 of 4

Re: Mobile no longer connecting to Home Hub 5 after setting up new Windows 10 Laptop

Go to solution

Many thanks again - all reset and working.

0 Ratings
Reply