So I've been having a lot of wifi connectivity issues over the last few months with multiple devices. Sometimes I can get around it by turning wifi on the device in question off and then on again, but it's very frustrating to have to do so. Occasionally I have to restart the actual modem itself.
I believe the issue is with the modem, since it's happening across multiple devices and the modem in question is the old Home Hub 5 which I've been using solidly since I first got BT nearly 3 years ago. So essentially I'm wondering is there any way to request a replacement modem? I've upgraded twice and spend a considerable amount each month on a Superfast Fibre Plus package, so I don't feel I should have to spend out again to replace a faulty modem.