Any devices that extend the broadband would need resetting to default, then setting up again for BT, as the IP addresses are different.
I assume you now have BT Infinity.
Try turning Smart Setup off.
Also try separating and renaming the SSIDs.
In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
Then, if you have a Home Hub 5, please display the full connection statistics including noise margins, by following the instructions on this page.
Check your connection speed for the Home Hub 5
Could you please post the results from the BT Speedtester, including the further diagnostics.
BT Wholesale Speedtester
Thanks. I've tried all of the above and still no good. It's so frustrating! Yes I do have infinity, it's not really living up to it's name though!
I've just moved my pc near my BT router (which isn't at all practical) to see if my pc would work directly connected to the router - and it does! So, what do i have to do to get a wireless connection using my 'Simpler Networks' plugs?
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The Simpler network devices use the mains wiring, not wireless, to communicate with each other.
They normally present an Ethernet port at the far end to connect to your PC, unless you have ones that also transmit a wireless signal.
They may need resetting, so that they can resynch to each other. Its best to do this with them plugged in side to side, before you move them to the correct place.
If you still have problems, the BT Shop has a range of suitable devices.