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Lynxy
Newbie
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Message 1 of 4

My BT wifi goes off when I download podcasts from itunes.

Hello, my wifi is pretty reliable most of the time, until I logon to itunes and try to download podcasts, then it goes off, then back on, off, then on again...then I try again to download podcasts, then it goes off AGAIN.   As soon as I give up the wifi goes back on again and I have no more problems.   What is going on here, is BT in a war with itunes that I don't know about? 

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: My BT wifi goes off when I download podcasts from itunes.

Welcome to this user forum.

Try the usual fixes for the home hub, in this order.

factory reset the home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

Then turn Smart Setup off.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
 
Then separate and rename the SSIDs.

http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1

 

Lynxy
Newbie
96 Views
Message 3 of 4

Re: My BT wifi goes off when I download podcasts from itunes.

Thank you for your help...I will try that. 

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Moderator
Moderator
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Message 4 of 4

Re: My BT wifi goes off when I download podcasts from itunes.

Hi @Lynxy  and welcome.

Thanks for posting about the WiFi problem when downloading podcasts. We're keen to learn how to resolve issues such as this so once you've tried the help posted by @Keith_Beddoe please get back and let us now how you get on?

Cheers

David

Community ModeratorDaveM
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