My Mac won't connect to my network, error message saying wifi doesn't have an ip address, i

[Dickiedot]

My Mac won't connect to my network, error message saying wifi doesn't have an ip address, it's set to automatically configue but isn't, my phone and tablet are connected,  I'm connected through  BTwifi with fon at the moment, this connection won't allow me to open home hub

Richard

[imjolly]

Btwifi/fon is not your home network you need sign in with BTID

[Dickiedot]

I don't understand your answer, where am I to sign in with my btid. My network won't connect to my router but it will connect to wifi/fon

[imjolly]

if you are trying to connect to BTWIFI/FON then you need to use your BTID  if you are trying to conenct to your home network then use wifi password    if unsure use one of your already home network connected devices to check that you have smart setup turned off and then try connecting MAC to home network again

[Dickiedot]

Where do I find smart setup

[licquorice]

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...

[Dickiedot · Accepted solution]

Thanks very much everyone I'm sorted out now, Apple support fixed it 

[Ianshotton]

Hi, I ha e same problem. Do you mind sharing how Apple support fixed it please?

thanks