I got my line installed last Friday. The engineer said everything is running fine but the Wi-fi hasn’t been activated and will probably get done later that day. Well, it’s now Sunday and still no Wi-fi. My hub is just flashing purple light. I don’t know who to contact about this. I went on live chat but this wasn’t helpful at all. I was told by someone on Saturday that I had an appointment on Tuesday between 1-6 where this will be done (I didn’t book this appointment or even know about it) I spoke to live chat again today to double check but now being told there’s no appointment. All I need is for my Wi-fi to be activated I believe. What can I do?
are you connecting to the master socket?
if so you need to phone 150 and talk to customer services
What broadband service did you order, and is there now dial tone on your phone?
The Tuesday appointment would have been created automatically, just in case its not working.